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  1. #1
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    39PFL3807T issues with guide and random software behaviour

    Hello

    I purchased less than one week ago a 39PFL3807T.
    Firstly, the set isn't recognised on U.K support portal, citing it's available in other countries.
    After updating via usb flash to the lastest recommended firmware, the freeview guide is woefully slow, and randomly doesn't respond to remote commands.
    I addressed this with technical support via online chat and worryingly they said despite this range being relatively new, it will receive no further updates!
    This is clearly a major issue and needs to be addressed.
    I have factory reset and reinstalled tv ( the first time it auto shut off banner came on while in the optimizations).
    It also had a fluctuating backlight once the other day which i fixed by removing the power cable and changing the hdmi cable to the youview box.
    So my question is will philips simply abandon this range or can I expect future support?
    Thanks .

  2. #2
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    An interesting development.
    Whilst in the TV guide pressing the options button presents the opportunity to download the latest EPG information.
    The TV has been notably smoother in operation since I did this last night.
    Therefore perhaps the frequency of acquiring this info needs improvement?

  3. #3
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    Quote Originally Posted by MCMLXXIII View Post
    An interesting development.
    Whilst in the TV guide pressing the options button presents the opportunity to download the latest EPG information.
    The TV has been notably smoother in operation since I did this last night.
    Therefore perhaps the frequency of acquiring this info needs improvement?
    Hi MCMLXXIII.

    Thanks for reporting this.

    I can confirm that i have sent a request to add your set to the philips.co.uk page. Untill it get added you can find information regarding your set here: http://bit.ly/10LwbnS

    Best regards,
    Benedickte
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  4. #4
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    Thankyou.
    Please can you confirm if this TV will be supported in future updates?
    Kind regards
    Chris.

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    Hello.

    My software version is 2.09 and the support site offers a newer 2.11 version.
    The release notes state it applies to a fix in Turkey.
    Will this update apply to me and if so what improvements will there be?
    Should I wait for an over the air download?
    Does this TV do this?
    Thankyou
    Benedickt

  6. #6
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    Quote Originally Posted by MCMLXXIII View Post
    Hello.

    My software version is 2.09 and the support site offers a newer 2.11 version.
    The release notes state it applies to a fix in Turkey.
    Will this update apply to me and if so what improvements will there be?
    Should I wait for an over the air download?
    Does this TV do this?
    Thankyou
    Benedickt
    Hello Chris.

    I would advise you to update via USB as not all updates get pushed over the air.


    Benedickte
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  7. #7
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    Thankyou

    I'm reluctant to update when I can see no listed applicable improvements.
    The release notes apply only to Turkey,
    Please if you can can you advise me of any under the hood improvements this software will apply.
    Thankyou
    C

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    Hi Chris,

    I would still advise to update to the lastest software version. The release notes cite the largest improvements, but will also contain minor unspecified improvements.

    Best regards,
    Ina


    Quote Originally Posted by MCMLXXIII View Post
    Thankyou

    I'm reluctant to update when I can see no listed applicable improvements.
    The release notes apply only to Turkey,
    Please if you can can you advise me of any under the hood improvements this software will apply.
    Thankyou
    C

  9. #9
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    Thanks for that.

    Has official support ( updates) now ceased for this product.
    Seems a shame as its only just been released to the UK market.

  10. #10
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    Quote Originally Posted by MCMLXXIII View Post
    Thanks for that.

    Has official support ( updates) now ceased for this product.
    Seems a shame as its only just been released to the UK market.
    Hi Chris,

    The developers will continue to release software if and when they deem it neccessary. We do not currently have any information about future software releases.

    Best regards,
    Ina

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