SPDIF out active active at "Automatic update"

[LarsR]

According to the manual, "Automatic update - To set the TV to update digital TV channels automatically, leave the TV in standby mode. Once a day, the TV updates earlier found channels and stores new channels. Empty channels are removed from the channel list. If a channel update is performed, a message appears at startup."

The "Once a day", actually occurs at 6.00 AM.
During the update, the SPDIF output become active.
The period of the update is about 10 seconds.
The current TV channel sound is output at the SPDIF connect but not trough other outputs.
Setting the Automatic update to "off" does not affect this.
Setting the Channel updatemessage to "off" does not affect this.

The TV is locatedto the bed room. It is connected to our digital sound system. The sound system is always active.
In practical terms this means that the TV is acting as an alarm clock which is set to 6.00AM and cannot be shut off.
This is very annoying. If not fixed we have to replace the TV sooner or later!

TV model: Philips 32PFL7605H
Software version: Q5551-0.140.47.0
Softwre release: TV550R1
Purchase: 2011

[Philips - Ina]

According to the manual, "Automatic update - To set the TV to update digital TV channels automatically, leave the TV in standby mode. Once a day, the TV updates earlier found channels and stores new channels. Empty channels are removed from the channel list. If a channel update is performed, a message appears at startup."

The "Once a day", actually occurs at 6.00 AM.
During the update, the SPDIF output become active.
The period of the update is about 10 seconds.
The current TV channel sound is output at the SPDIF connect but not trough other outputs.
Setting the Automatic update to "off" does not affect this.
Setting the Channel updatemessage to "off" does not affect this.

The TV is locatedto the bed room. It is connected to our digital sound system. The sound system is always active.
In practical terms this means that the TV is acting as an alarm clock which is set to 6.00AM and cannot be shut off.
This is very annoying. If not fixed we have to replace the TV sooner or later!

TV model: Philips 32PFL7605H
Software version: Q5551-0.140.47.0
Softwre release: TV550R1
Purchase: 2011

Hi LarsR,

Welcome to the TV forum. My apologies for the late reply.

Could you please tell me which country you are in and who your channel provider it?

Try to kickstart your tuner. You do this by removing the antenna cable and then reinstalling the channels (not channel update). Wait for the TV to finish the search.

The TV obviously won't find any channels, so therefore reinsert the antenna cable and then again reinstall the channels.

Let me know if this doesn't solve your issue.

Best regards,
Ina

[LarsR]

Hi LarsR,

Welcome to the TV forum. My apologies for the late reply.

Could you please tell me which country you are in and who your channel provider it?

Try to kickstart your tuner. You do this by removing the antenna cable and then reinstalling the channels (not channel update). Wait for the TV to finish the search.

The TV obviously won't find any channels, so therefore reinsert the antenna cable and then again reinstall the channels.

Let me know if this doesn't solve your issue.

Best regards,
Ina

Hi,

Thanks for your attention and reply!
After carefully applying your suggestion and a new test, the issue still remains.

My country is Sweden. I have been in contact with the customer care a year ago (reference no 50-1035995304). The TV set was tested in their lab, however without finding the issue. But the issue is easy to repeat and very annoying to us and probably other customers, I was suggesting Philips customer care to put forward a request to next level of support. The customer care basicly ignored it while suggesting a workaround.

Now, I urge you to influence your pipe for a new firmware version update which utimately fix the issue!


Best regards,
Lars

[Philips - Ina]

Hi,

Thanks for your attention and reply!
After carefully applying your suggestion and a new test, the issue still remains.

My country is Sweden. I have been in contact with the customer care a year ago (reference no 50-1035995304). The TV set was tested in their lab, however without finding the issue. But the issue is easy to repeat and very annoying to us and probably other customers, I was suggesting Philips customer care to put forward a request to next level of support. The customer care basicly ignored it while suggesting a workaround.

Now, I urge you to influence your pipe for a new firmware version update which utimately fix the issue!


Best regards,
Lars

Hi Lars,

I have spoken to our Tier 2 Product Support for the Nordic market regarding this issue.

Please see the PM I have sent you.

Best regards,
Ina

[LarsR]

Hi Lars,

I have spoken to our Tier 2 Product Support for the Nordic market regarding this issue.

Please see the PM I have sent you.

Best regards,
Ina

Hi,

I did not yet recieve the PM you have sent.

Best regards
Lars

[Philips - Ina]

Hi,

I did not yet recieve the PM you have sent.

Best regards
Lars

Hi LarsR,

I have re-rent the PM for you. If you still don't recieved it, please let me know.

Best regards,
Ina

[LarsR]

Hi LarsR,

I have re-rent the PM for you. If you still don't recieved it, please let me know.

Best regards,
Ina

Hi,

Please sent it to my email address:
*edited to remove personal information*
I am awaiting!

Best regards
Lars

[Philips - Ina]

Hi,

Please sent it to my email address:
*edited to remove personal information*
I am awaiting!

Best regards
Lars

Hi Lars,

I have sent you an email with the information.

Best regards,
Ina

NB! I have removed your email address from the post above to protect your personal information.