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  1. #1
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    DCB 352 ipod dock problem

    I have a dcb 352 and when I dock my iphone 4s i get the message `this accessory not supported by iphone'. Whilst the phone will charge it will not play music through the speakers. Any ideas as to a solution ?

  2. #2
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    hi dan95, welcome to the forum this is very strange because dcb352 does definitely support 4S. is this a recent behaviour, did it work previously just fine? also, what software version do you have on your iPhone 4s?

  3. #3
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    Hi thanks for getting back to me. I think the phone is running 6.1.3 its less than 6 months old. I have been told by Philips that if the software is higher than 6 it will not work. You are correct however it is marketed as being compatible with the iphone 4s.

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    hum, i assume you have tried to reset your phone as well?

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    There is not much I can do with the phone and as the player is supposed to be compatible it should just be a case of docking it. I was recommended to downgrade the firmware on the phone but I dont see why I should have to do this.

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    Hello participants of the thread and forum members in general!

    Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

    Kind regards
    Philips – Katerina

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