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  1. #1
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    46PFL5007H/12 - HDMI problems - Firmeware Q554E-0.97.0.0

    Hy,

    (I bought my tv the 13th of April - Previous version of firmware is unknown)

    I have a 46PFL5007H/12 TV, and i lost all HDMI connectivity for the third time. I tried to restart tv (several times), unplugged everything and plug one HDMI at a time (several times), cleared previous configuration and still no hdmi connection at all.

    I updated firmeware to last version (Q554E-0.97.0.0).

    After the problem was not really solved :
    - my DVD player/home theater is no longer recognized as a home theater, but as a simple DVD player.
    - my ADSL BOX (FREEBOX V6), there is no more sound, but on French FAQ this problem must be solve by this version, for me this problem appear with this version (http://www.p4c.philips.com/cgi-bin/c...w_partial.html)
    - my PS3 is no more recognized.

    I test all tree on my computer screen with same HDMI cables used to connect them to the TV, no problem...

    Where I can find previous versions of firmware ?
    Perhaps one version can work fine with my equipements.

    Thanks

  2. #2
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    Quote Originally Posted by CAG View Post
    Hy,

    (I bought my tv the 13th of April - Previous version of firmware is unknown)

    I have a 46PFL5007H/12 TV, and i lost all HDMI connectivity for the third time. I tried to restart tv (several times), unplugged everything and plug one HDMI at a time (several times), cleared previous configuration and still no hdmi connection at all.

    I updated firmeware to last version (Q554E-0.97.0.0).

    After the problem was not really solved :
    - my DVD player/home theater is no longer recognized as a home theater, but as a simple DVD player.
    - my ADSL BOX (FREEBOX V6), there is no more sound, but on French FAQ this problem must be solve by this version, for me this problem appear with this version (http://www.p4c.philips.com/cgi-bin/c...w_partial.html)
    - my PS3 is no more recognized.

    I test all tree on my computer screen with same HDMI cables used to connect them to the TV, no problem...

    Where I can find previous versions of firmware ?
    Perhaps one version can work fine with my equipements.

    Thanks
    Hi CAG,

    Welcome to the TV forum.

    Please ensure the TV is turned on before the HDMI devices to ensure the HDCP handshake.

    After the software update did you do a cold reboot (disconnect power for 1 minute)?

    I would advise you to reinstall the TV.

    If this does not solve your issue, please contact your local customer service support:

    http://bit.ly/13Qfjgm

    Select your country and then Contact to find the contact information.

    Best regards
    Ina

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