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  1. #1
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    Question 32PFL4508h/12 - UPC certification for CI+

    Hi,

    Various supplier sites mention that the Philips 32PFL4508H/12 is UPC and Ziggo certified for use with CI+ module.
    However, looking at the UPC site ([http://www.upc.nl/klantenservice/televisie/ci-plus/) the TV is not in the list of certified models.

    Can someone confirm that this TV is UPC certified?

    When entering the CI+ module into the TV no additional Digital Channels are searched for, as exected.
    When looking in the TV Setup I can see all info derived from the CI+ module, meaning that the CI+ module is recognized and can be read. I updated the TV to the latest firmware (002.021.000.001, 2013-05-22), but still only the 31 analog channels are available.

    Any clue how to solve this?

    P.S
    I already contacted UPC and they advised me to discuss this with the TV manufacturer.

    Kind regards, Peter.

  2. #2
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    Can someone from Philips please confirm that this TV is UPC certified for use with the CI+ module?
    Thanks, Peter.

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    For a quicker turnaround, I would suggest contacting Philips via their official support channels - this forum is mainly for user-to-user feedback and help.

    The forum is loosely monitored by Philips, but sometimes it takes some time for a moderator to pick up on a post.

    A good place to start is http://www.support.philips.com/support/

  4. #4
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    Thanks and indeed I contacted Philips via their support desk.

    The first response from the engineer was that he was almost certain that the TV is UPC certified. After listening to my story he was not convinced anymore. He looked at the UPC site and found out (like me before) that the TV was not in the list. So his conclusion was that the TV is capable, but UPC is not allowing this model. It is up to UPC to accept this TV. Sadly enough I heard the same story the other way around from UPC :-).

    Conclusion: TV is not certified, and I have to return it to the shop.

    By the way: it is certified for Ziggo.

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    Quote Originally Posted by pjotrp View Post
    Thanks and indeed I contacted Philips via their support desk.

    The first response from the engineer was that he was almost certain that the TV is UPC certified. After listening to my story he was not convinced anymore. He looked at the UPC site and found out (like me before) that the TV was not in the list. So his conclusion was that the TV is capable, but UPC is not allowing this model. It is up to UPC to accept this TV. Sadly enough I heard the same story the other way around from UPC :-).

    Conclusion: TV is not certified, and I have to return it to the shop.

    By the way: it is certified for Ziggo.

    Hi Pjotrp,

    Thanks so much for the trigger! To elucidate: all our 2013 models are UPC certified, however UPC-NL did not list them on their webpage due to an error from their side. We will contact them ASAP to correct this!
    Now this is cleared, I hope you are still going for the Philips....


    Regards,
    JuAn
    Forum Mod

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    Quote Originally Posted by pjotrp View Post
    When entering the CI+ module into the TV no additional Digital Channels are searched for, as exected.
    When looking in the TV Setup I can see all info derived from the CI+ module, meaning that the CI+ module is recognized and can be read. I updated the TV to the latest firmware (002.021.000.001, 2013-05-22), but still only the 31 analog channels are available.

    Any clue how to solve this?

    Regarding the above issue, please see the following steps:

    1. Confirm your broadcaster (UPC/Ziggo)

    2. Then follow the steps below:

    Home > [Setup] > [Search for channels] > [Reinstall channels]

    Select The Netherlands > [Cable (DVB-C)] > UPC / Ziggo / Other (Ziggo) (as applicable)

    Select [Start] and enter your network frequency and Network ID (you can get the frequency and Network ID from CI+ information)

    Select [Finish]

    After installing/reinstalling the channels, if you can’t decode the digital channels, it might indicate that you have chosen an incorrect broadcaster.

    If you only see analog channels, it might indicate that you have chosen an incorrect tuner installation (such as DVB-T).

    This might also help others with similar issues.

    Best regards,
    Ina

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