When trying to use the remote to sign in to Netflix I cannot seem to generate a letter. The number buttons only generate numbers, the playback buttons generate text ("FF", "FR", "Stop", etc.) The buttons indicate that they can generate letters, not unlike a telephone keypad, but I cannot get them to display no matter what I try.

Another post in the Smart TV forum mentioned that there is a way to raise a virtual on-screen keyboard on the Netflix sign-in screen. I have combed the manual and have found no mention of how do this. Could someone help? Thanks!