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  1. #1
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    Guide unstable pfl8008

    Hey all, I'm having some issues with the tv guide. It sometimes crashes which leaves me with black screen with small screen in it. And normal cursor on remote cannot be used, only de small cursor keys on the back of the remote work. Anyone experiencing these issues?

    Thnx!

    46Pfl8008

  2. #2
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    Philips - Ina's Avatar
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    Quote Originally Posted by markvanoirschot View Post
    Hey all, I'm having some issues with the tv guide. It sometimes crashes which leaves me with black screen with small screen in it. And normal cursor on remote cannot be used, only de small cursor keys on the back of the remote work. Anyone experiencing these issues?

    Thnx!

    46Pfl8008

    Hi Markvanoirschot,

    Could you give more details about this issue, please?

    Does this happen with any particular activity in the TV guide, such as programming a recording?

    Are you using the IP-EPG or the Broadcast EPG in this case?

    If you can take a picture of the "black screen with small screen in it" that would also be helpful.

    I'm sure I remember that your TV is up to date, but could you just remind me, please?

    Best regards,
    Ina

  3. #3
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    Hey Ina,

    I did some testing and found out that i was using the online tv guide, this one is way too slow and is giving the issues. The normal tv guide on the other hand does not give me the errors, its not that fast, but it works. I do prefer this one by the way.

    I wasnt able to make a picture of the small screen yet, i'll try to make one later. It looks like the small tv image in for example smart tv, but then the rest around it is all black.

  4. #4
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    Quote Originally Posted by markvanoirschot View Post
    Hey Ina,

    I did some testing and found out that i was using the online tv guide, this one is way too slow and is giving the issues. The normal tv guide on the other hand does not give me the errors, its not that fast, but it works. I do prefer this one by the way.

    I wasnt able to make a picture of the small screen yet, i'll try to make one later. It looks like the small tv image in for example smart tv, but then the rest around it is all black.

    Hi Markvanoirschot,

    Thank you for the information.

    I have forwarded this information on to development.

    Best regards,
    Ina

  5. #5
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    Hi Markvanoirschot,

    Since the latest software update has been release, could you give an update on the IP-EPG and cursor issues?

    I would like to inform the developers of any changes.

    Thank you.

    Best regards,
    Ina

  6. #6
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    Hey Ina,

    I will do some tests tonight when i'm at home, will write update. BTW regarding to controls/cursor, in the new Youtube app, the keyboard on the back of the remote doesn't work anymore

    Gr, Mark

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