Log-on problems (very slow/impossible)

[smart]

I had a similar problem as Toengel described. On my side, they exchanged the mainboard and this gave a significant speed up in performance to start-up NetTV. Also I do not see the step 3 screen for logon purpose. NetTV feels also to be a little faster. Videociety startup is also much faster.

[smart]

Before this mainboard exchange, I also have to wait, sometimes retry because server was not reachable. Now it starts much faster. Also IP-EPG is much faster.

[bta]

Hi smart,

nice to read - which FW runs on the exchanged board.
Is it 140.039 or is it a older one?

Lets have a look how long this improvement will stay.

regards
bta

[smart]

Firmware is: 0.140.39.0. This was already preinstalled before it was put into the TV. I did not have to update.

[HaraldvanDriel]

Hi,

I have the same issue. I got my TV in March and initially NetTV was accessible and quick, but now I can only login 1 out 10 times with a long login period. As a result i am considering to no longer us it!

I hope Philips fixes this issue since it is unacceptable!

[smart]

It was the same on my side. It took 12mins to see the NetTV Apps screen the first time after starting the TV. Several retries to load it. Is was unusable, because it was too slow and sometime did not start/find the Philips server.

Replacing the mainboard helped for my TV. Not sure what the real root cause is. Might be several root causes leading to the same issue or just a combination of particular hardware/software combinations.

[kembser]

Hi,

I had exactly the same problem on my 37PFL7605/H12. I contacted Philips Support here in France. Today a service guy came to change the mainboard. Firmware is 000.140.39.0, but Standby firmware changed to 84.64.1.0. NetTV and IP-EPG are working quickly now, like they did some months ago.

[Huub]

Dear all,

Yesterday I updated my TV with Firmware version 000.140.040.000.
Guess what? The NetTV problem is solved!
For all the people from this forum who put some effort in this: Thanks!

Best regards,
Huub

[HaraldvanDriel]

All,

Philips provided me with version 140.040 to tackle the NetTV login issue. As Huub already indicated this version has addressed the issue for our 7605 series TV. It is not yet available for the 7000 series on the support site but if you log a case you will get it through support.

[Toengel]

Hi,

it is already available on the support websites for 7000 series...

Toengel@Alex

[mratfeld]

Downoaded 140.040 for 9000 Series - 46PFL9705K/02 with same issue. Prolblem was fixed immediatly
Just wondered why the new firmware didn't show up when i was trying to update via network connection.