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  1. #1
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    46PFL7007T/12 - Keeps switching on

    A while back, my TV refused to turn on. Now, it will not stay off. If i press the remote standby button, the set goes into standby for about 20 seconds then switches back on. If I press the power off button on the set, same thing. It powers down, red LED goes out, then about 20 seconds later, it switches back on. This has happened before and the only option then is to pull the plug at the wall. Any ideas? Please don't say, 'leave it unplugged overnight'. It's been unplugged overnight and is still exhibiting the same symptoms. The set is running latest software installed by engineers after the 'refusing to turn on' fault.
    Last edited by Barrowboy63; 07-04-2013 at 05:54 AM. Reason: grammar

  2. #2
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    Philips - Ina's Avatar
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    Quote Originally Posted by Barrowboy63 View Post
    A while back, my TV refused to turn on. Now, it will not stay off. If i press the remote standby button, the set goes into standby for about 20 seconds then switches back on. If I press the power off button on the set, same thing. It powers down, red LED goes out, then about 20 seconds later, it switches back on. This has happened before and the only option then is to pull the plug at the wall. Any ideas? Please don't say, 'leave it unplugged overnight'. It's been unplugged overnight and is still exhibiting the same symptoms. The set is running latest software installed by engineers after the 'refusing to turn on' fault.

    Hi Barrowboy63,

    Could you check the software version installed?

    Also, do you have any external devices connected? If yes, please try to remove the devices and see if the issue persists.

    Have you tried to reinstall the TV?

    Best regards,
    Ina

  3. #3
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    Quote Originally Posted by Philips - Ina View Post
    Hi Barrowboy63,

    Could you check the software version installed?

    Also, do you have any external devices connected? If yes, please try to remove the devices and see if the issue persists.

    Have you tried to reinstall the TV?

    Best regards,
    Ina
    The issue is not reproducible. It is an intermittent and unpredictable issue. Pulling the power cord seems to knock it on the head for a while but it comes back. The set it connected by HDMI to a Sky HD box, a Sony Blu-ray player and a Sony DVD/HDD recorder.
    At the moment, I have turned OFF all the easy link functionality on the TV and so far the problem has not re-occurred. My suspicions are some sort of HDMI handshake issue between the TV and one of the attached devices, but they are just suspicions. Nothing to back it up. The set is running the latest software, but happened on the previous version as well.

  4. #4
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    Quote Originally Posted by Barrowboy63 View Post
    The issue is not reproducible. It is an intermittent and unpredictable issue. Pulling the power cord seems to knock it on the head for a while but it comes back. The set it connected by HDMI to a Sky HD box, a Sony Blu-ray player and a Sony DVD/HDD recorder.
    At the moment, I have turned OFF all the easy link functionality on the TV and so far the problem has not re-occurred. My suspicions are some sort of HDMI handshake issue between the TV and one of the attached devices, but they are just suspicions. Nothing to back it up. The set is running the latest software, but happened on the previous version as well.

    Hi Barrowboy63,

    I would like to look into this a little further.

    As you say there could be an issue with HDMI-CEC between the TV and an external device. Please do let me know if this issue occurs with EasyLink disabled as well.

    In the meantime, if you could provide me with a few specific things:

    Go to Watch TV and enter 1 2 3 6 5 4 on the remote. The TV will enter the CSM. Use the arrow keys to navigate.

    On page one you will find the Production code.

    On page two
    you will find the Current main software and Standby software versions.

    Best regards,
    Ina

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