Results 1 to 6 of 6
  • Topic Tools
  • Display
  • Bookmark and Share
  1. #1
    New Member
    Points: 22, Level: 1
    Level completed: 43%, Points required for next Level: 28
    Overall activity: 0%
    Achievements:
    Tagger Second ClassNew Achievement!

    Join Date
    Aug 2014
    Posts
    2
    Points
    22
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    BDP5600/12 MP4 unsupported over DLNA (firmware 2.21)

    Dear Philips Support,

    It seems that I have exactly the same problems as B1GJ0E; my (new) BDP5600 does not play MP4-files over DLNA. Upon the first power-up/installation it found a firmware update over the wired network and installed this update. I did not see any error messages and installation was not interrupted. After the update, all seemed to work well, but I haven’t managed to get it to play MP4-files via DLNA. It can see the files, displays some information like frame size, but any attempt to play them results in the error message “Unsupported video format”.
    MP4-playback (of the same files) via USB works fine, so only DLNA gives problems. AVI-files play over DLNA without any problem.
    I tried the factory reset. I also powered everything down and up, including the whole network, router, computer everything. Nothing changes.

    My player gives the following info:
    Model: BDP5600/12
    Software version :
    System SW : 2.21
    followed by Ethernet and Wireless addresses. So, as with B1GJ0E no information is given after “Software version :”.
    The BDP5600 is attached via the yellow Video-port to a Philips TV.

    My testing included playing AVI and MP4-files from:
    1. Synology DS410 running DSM 5.0-4493 Update 3 and Media Server V.1.2-2491 (tested both "Default" and "Generic DLNA" profiles for the BDP5600).

    2. My PC (Windows Professional, 64 bit, all updates installed) running Windows Media Player v. 12.0.7601.18150

    3. A laptop (via wireless) with same software as PC.

    All gave the same (DLNA-) result; AVI-files play, MP4’s do not play.

    I did limited testing with two .MOV files (one test file from internet, one from my camera). I know the format is not officially supported. Nevertheless; they seem to have the same problems as MP4-files. Both files played over USB, but not over DLNA (laptop and DS410). Strangely enough, over DLNA the extension of both .mov-files is displayed as .MP4 by the BDP5600. Via USB the extension is displayed correctly as .mov.

    Note also that I can play the MP4-files from my dlna-sources with a Telenet DC-AD2100 via the same wired network (=Internet->Telenet router->D-Link DGS-108 Gigabit switch->BDP5600 or DC-AD2100) without any problem.

    Any suggestions about how to resolve this, or is servicing unavoidable?
    I am happy to provide more info.

    Best regards,
    Wibren

  2. #2
    Moderator
    Points: 6,853, Level: 24
    Level completed: 61%, Points required for next Level: 197
    Overall activity: 99.9%
    Achievements:
    New Achievement!3 months registeredOverdrive5000 Experience Points
    Philips - Rafal's Avatar
    Join Date
    Oct 2013
    Posts
    1,112
    Points
    6,853
    Level
    24
    Thanks
    24
    Thanked 42 Times in 39 Posts
    Rep Power
    10
    Hello,

    This is a known issue and we are currently working on a solution. We will release an update soon.

    Kind regards,
    Philips Moderation Team

  3. #3
    Bronze Member
    Points: 962, Level: 8
    Level completed: 6%, Points required for next Level: 188
    Overall activity: 0%
    Achievements:
    New Achievement!500 Experience Points1 year registered

    Join Date
    Jun 2013
    Posts
    11
    Points
    962
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    This player supports SMB. Why not use SMB instead of slow and buggy DLNA?

  4. #4
    New Member
    Points: 12, Level: 1
    Level completed: 23%, Points required for next Level: 38
    Overall activity: 0%
    Achievements:
    New Achievement!

    Join Date
    Aug 2014
    Posts
    1
    Points
    12
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Problem with SMB is that it needs login with user name every time. Not as practical as DLNA if you use remote over HDMI with no letters supported.

  5. #5
    New Member
    Points: 22, Level: 1
    Level completed: 43%, Points required for next Level: 28
    Overall activity: 0%
    Achievements:
    Tagger Second ClassNew Achievement!

    Join Date
    Aug 2014
    Posts
    2
    Points
    22
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Thanks Rafal for the information.

  6. #6
    New Member
    Points: 52, Level: 1
    Level completed: 2%, Points required for next Level: 98
    Overall activity: 50.0%
    Achievements:
    New Achievement!

    Join Date
    Aug 2014
    Posts
    8
    Points
    52
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I have the same problem, only to join the appeal to do something about it.

Similar Topics

  1. BDP5600 firmware 2.21, SmartTV freezes randomly + not fitting the screen
    By cezio in forum Blu-ray: BDP5000 & 6000 Series
    Replies: 5
    Last Post: 08-26-2014, 06:25 PM
  2. BDP5600K/98 MP4 Unsupported after update (2.21)
    By B1GJ0E in forum Blu-ray: BDP5000 & 6000 Series
    Replies: 8
    Last Post: 08-07-2014, 09:24 AM
  3. BDP5600 and BDP5602 new firmware release
    By Philips - Rafal in forum Blu-ray: BDP5000 & 6000 Series
    Replies: 10
    Last Post: 06-10-2014, 12:01 PM
  4. mkv file shows unsupported sound
    By grayson chan in forum Smart TV: Error Messages
    Replies: 1
    Last Post: 02-04-2014, 10:48 AM
  5. BDP5100 BD-R problem - Unsupported video format
    By slumdogs in forum Blu-ray: BDP5000 & 6000 Series
    Replies: 11
    Last Post: 04-10-2011, 10:01 AM

Tags for this Topic

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •