Net TV server status.

[TOPODOCO]

Hi,

try to delete the NetTV/Internet Memory in your TV settings (network?).

Toengel@Alex

I done it twice without success, i done a full factory reset too, but it's always the same problem !
BTW, the BluRay Player (philips too) it's still ok and access without problem to YouTube !

[TOPODOCO]

I think you did a right-click and Save as on the update link: You've actually saved the web-page on the usb.

Try to click on the link. You then get a description PDF on how to update and a second link to a zip file containing the actual update.

Good luck!

Chris.

I used an USB stick with the uncompressed file from the Philips's servers !
I done it for the last version (0.100.0.0) and it worked well... using configuration/update/usb...
Now while i do the same, it's not loading the file to flash in the TV, but writting a file on the USB stick !
Then i have a message, saying something like "open the file in your browser".
I take the USB Stick from the TV and yes, here is now one more file named "update.htm".
I double click on it and it's opening my web browser.
The file say "No update available".
I don't think i'm going to do something WRONG, because i did it earlier and it worked !
I updated the TV using a USB Stick twice, since the TV is here and it worked every times !
Now it's something different...
I understand you could think i do it wrong, but it's really behaving different !!
It's the TV...

[Chrissie18]

Ah, sorry. Then I misunderstood..
I own an older Philips TV that hasn't have an update a long time..

[Toengel]

Hi,

I dont understand - version 0.100.0.0 is the latest for 4xx7 and 5xx7 TV models...

Toengel@Alex

[TOPODOCO]

Seems to be the last firmware for this TV:

http://www.p4c.philips.com/cgi-bin/c...w_partial.html

[TOPODOCO]

UP ??

I tried to find which adress the TV try to connect...
I find a way to see the IP with my router !

While i start the SmartTV, she try to connect to 2 address !
The address are responding to a ping, but not opening with the browser...

The address are:

162.13.31.14 and 77.67.11.27

The first one seems to be used for www.ecdinterface.philips.com
but using this address, my browser show me:

403 - Forbidden: Access is denied.

You do not have permission to view this directory or page using the credentials that you supplied.

but using the IP address show me:

Not Found

HTTP Error 404.

The requested resource is not found.

Trying the 2nd address, i see:

Invalid URL

The requested URL "/", is invalid.

Reference #9.170b434d.1383354193.2e676e0c

What it mean ??
Is there a special way to access ? Reserved only for the TV ?
Or are thoses servers really down ??
Why i can't open that SmartTV since fews weeks now ? and how could i resolve that ??

Please help me !

Thanks

[Toengel]

Hi,

Seems to be the last firmware for this TV:

http://www.p4c.philips.com/cgi-bin/c...w_partial.html

latest firmware is 100.0

See: http://www.p4c.philips.com/cgi-bin/c...scy=FR&slg=FRA

Toengel@Alex

[TOPODOCO]

Hi,



latest firmware is 100.0

See: http://www.p4c.philips.com/cgi-bin/c...scy=FR&slg=FRA

Toengel@Alex

Hello and thanks for your answer,
but... as i see the Firmwares are named 000.100.000.000 in the 2 links...
What the différence ? I think nothing...
I said it in my 1st post, i upgraded from 0.97.0.0 to 0.100.0.0 but without any improvement !
I tried to flash the TV back into 0.97.0.0 but since the 0.100.0.0 the TV just write a little HTML file on the USB stick which say "no update available".
I tried to reflash the 0.100.0.0 whenever it was this one in the TV, but it's same, not flashing anymore, but just writting the HMTL file.

[Toengel]

Hi,

000.100.000.000 = 100.0

So you have the lastest.

Toengel@Alex

[TOPODOCO]

Yes, thanks for this answer, but that's what i mean !
I flashed the TV from 0.97 to 0.100 !
Now i use the last firmware but it's still not working.
The SmartTV do NOTHING ! I have just a message saying "servers unavailable".
I can't check the weather, i can't open YouTube, i have no access to any apps !
I bought a CONNECTED TV and have a TV !!
It's long weeks now since i reported my problem and still have no any answer helping me...
If i had know how the Philips quality is bad and without any "real" support, i had never buy this TV !
How can i solve this problem ? What are the 2 IP adress i sent in my previous messages ?
Is that "normal" that the TV try to access to an unreachable IP ?
I think it's something wrong here but what ??
Is the server really down ?
It's a problem only in France ?
Is my firmware broken ?
The network seems ok ! I see the TV on my network and i see the TV try to access to 2 IPs through my router !
But nothing happen !!

Please help me !

[vassa2]

I had the same problem. After flashing firmware 0.100 I have not smart TV at all. Demo mode only, no connection to server...

No any information or text files in 42pfl4208h_12_fus_aen.zip file. Only autorun.upg alone.

For the first I reset TV completely.
Then I use FAT32 USB stick (4 GB), put autorun.upg in root of stick, plug stick in USB1 on TV. I do nothing. TV itself ask me about update of firmware. I confirm. After reflashing (line at screen) TV restarted.

I tried to access to Smart TV - it ask me for registration for Philips. I re-register TV - after that I have 2 the same TVs in my Philips profile, but Smart Tv start working and I received access to server...
It seems to be problem with firmware or server...

[TOPODOCO]

I had the same problem. After flashing firmware 0.100 I have not smart TV at all. Demo mode only, no connection to server...

No any information or text files in 42pfl4208h_12_fus_aen.zip file. Only autorun.upg alone.

For the first I reset TV completely.
Then I use FAT32 USB stick (4 GB), put autorun.upg in root of stick, plug stick in USB1 on TV. I do nothing. TV itself ask me about update of firmware. I confirm. After reflashing (line at screen) TV restarted.

I tried to access to Smart TV - it ask me for registration for Philips. I re-register TV - after that I have 2 the same TVs in my Philips profile, but Smart Tv start working and I received access to server...
It seems to be problem with firmware or server...

Thank you !
I will try it as soon as possible !
And will give a feedback after that !
I hope it will finaly solve that problem !

[Adrian RO]

Hello and Merry Christmas and Happy New Year,
I'm a newby here, so I start from beginning. I own an 32 PFL4007 since last year. It works perfect (TV and SMART) until 24 december. The TV is still in Warranty period. In 24 december I tried to connect to SMART but I received the message "PHILIPS server was not found. Please try again later". Today is 30 december and server still appear to be down. The current main software is Q554E-0.97.0.0_bld80a and when I tried to update through Internet, I received the message "you have the latest software. No new software available". The SMART is still unfunctional and I don't know what to do further.
I appreciate very much some useful hints or solutions for my problem.
Adrian-Romania

[L1Zeeman]

Hello and Merry Christmas and Happy New Year,
I'm a newby here, so I start from beginning. I own an 32 PFL4007 since last year. It works perfect (TV and SMART) until 24 december. The TV is still in Warranty period. In 24 december I tried to connect to SMART but I received the message "PHILIPS server was not found. Please try again later". Today is 30 december and server still appear to be down. The current main software is Q554E-0.97.0.0_bld80a and when I tried to update through Internet, I received the message "you have the latest software. No new software available". The SMART is still unfunctional and I don't know what to do further.
I appreciate very much some useful hints or solutions for my problem.
Adrian-Romania

Try to install software 0.100, that should fix this problem
See the support page for your TV for the software download and instructions:
http://www.p4c.philips.com/cgi-bin/d...&slg=EN&scy=RO

[Frans D.]

Hello and Merry Christmas and Happy New Year,
I'm a newby here, so I start from beginning. I own an 32 PFL4007 since last year. It works perfect (TV and SMART) until 24 december. The TV is still in Warranty period. In 24 december I tried to connect to SMART but I received the message "PHILIPS server was not found. Please try again later". Today is 30 december and server still appear to be down. The current main software is Q554E-0.97.0.0_bld80a and when I tried to update through Internet, I received the message "you have the latest software. No new software available". The SMART is still unfunctional and I don't know what to do further.
I appreciate very much some useful hints or solutions for my problem.
Adrian-Romania

I have a 32PFL5507 and the same problem. Please help.