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  1. #1
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    BDP5100 BD-R problem - Unsupported video format

    Hi -

    After having had two previous upscaling Philips DVD players I've just upgraded to the BDP5100 Blu-ray player, primarily so that I can archive multiple mkv files to single BD-R discs.

    However, I seem to be having huge problems doing this. The BDP5100 seems to be incredibly picky about which discs and mkv formats it will support. After two weeks of trying I'm still constantly getting "Unsupported video format" error messages. The problem occurs on all BD-Rs and DVD-Rs, burnt with Toast in Mac/PC format.

    However, once I'd worked out a compatible codec, I can copy the mkv to a USB stick and the player seems to have no problem with it.

    Commercially purchased Blu-rays seem to not be a problem - it's just the discs I've burnt.

    Does this mean my player is faulty? (I upgraded to v.1.53 of the firmware, but since I read on this forum that a number of people had issues with this, I downgraded back to v1.31.)

    At this stage I'm sorely tempted to return the Philips player and move over to a Sony instead, as a friend seems to be having none of these issues, despite testing exactly the same BD-Rs I've been unable to play.

    Thanks for any help or advice you can give.

  2. #2
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    Hi,

    to summarize: you have MKVs which are playing via USB, but not, if they are on a BD or DVD?

    Toengel@Alex

  3. #3
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    That's correct
    Thanks

  4. #4
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    Philips online chat support have told me this player only plays mkv via usb and not disc?

  5. #5
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    I have the same player and it plays MKVs from DVD+RW discs. Maybe the problem is with a particular file or the burner. The player doesn't support MKVs with profile level 5.1.
    Last edited by stoyan89; 04-09-2011 at 04:05 PM.

  6. #6
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    This is what is confusing me - EXACTLY the same mkv will play from the USB and not from either BD-R or DVD-R. Both of the discs show an error message of "Unsupported video format"...

  7. #7
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    Hi,

    can you please quote the output of MediaInfo (text mode) from the file...

    Toengel@Alex

  8. #8
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    Thanks - here you go...

    General
    Complete name : /Users/Me/Desktop/MKV/Test.mkv
    Format : Matroska
    File size : 5.31 GiB
    Duration : 2h 34mn
    Overall bit rate : 4 925 Kbps
    Writing application : HandBrake 0.9.5
    Writing library : libmkv 0.6.4.1

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : Baseline@L4.0
    Format settings, CABAC : No
    Format settings, ReFrames : 2 frames
    Codec ID : V_MPEG4/ISO/AVC
    Duration : 2h 34mn
    Bit rate : 4 187 Kbps
    Width : 1 920 pixels
    Height : 800 pixels
    Display aspect ratio : 2.40:1
    Frame rate : 25.000 fps
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.109
    Stream size : 4.51 GiB (85%)
    Writing library : x264 core 112
    Encoding settings : cabac=0 / ref=2 / deblock=1:0:0 / analyse=0x1:0x111 / me=umh / subme=6 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=0 / weightp=0 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=3 / qpmax=51 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
    Language : English
    Color primaries : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
    Transfer characteristics : BT.709-5, BT.1361
    Matrix coefficients : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

    Audio
    ID : 2
    Format : AC-3
    Format/Info : Audio Coding 3
    Mode extension : CM (complete main)
    Codec ID : A_AC3
    Duration : 2h 34mn
    Bit rate mode : Constant
    Bit rate : 640 Kbps
    Channel(s) : 6 channels
    Channel positions : Front: L C R, Side: L R, LFE
    Sampling rate : 48.0 KHz
    Bit depth : 16 bits
    Compression mode : Lossy
    Stream size : 706 MiB (13%)
    Language : English

  9. #9
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    Hi,

    well - the Baseline@L4.0 Profile isn't really supported (only Main 3.0, 3.1 and 3.2 and High 4.0 and 4.1). So you could be happy that the file works with USB...

    But the question remains: why does it work via USB and not via DVD or BD...

    Toengel@Alex

  10. #10
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    Thank you for your help. I'm trying encoding with new settings - and hope your comments regarding the Profile improves matters. However, I am beginning to think I may have a faulty player when handling discs. Every single disc I've tried played (commercially available, not BD-R) has suffered a 1/2 second audio dropout at random times, but at least twice every hour...

  11. #11
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    Hi,

    regarding the sounddrops... do you have a 2010 Philips TV? If yes, this is a known issues...

    Toengel@Alex

  12. #12
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    Hi Alex -
    No Philips TV. The BDP5100 in plugged into an Onkyo HT-R380 AV receiver which handles the sound and then send picture to a Samsung TV. I don't have this problem with any other kit - including a PS3 which can play the same Blu-ray without sound drops, nor the two previous Philips upscaling DVD players I've owned.

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