My old Gogear is 5yrs old and beginning to freeze but because I have never had a problem with it before I purchased a GoGear MP4 player SA060308S/97 on 17/07/13. I connected it to my pc but it doesn't seem to recognise it as the device manager doesn't appear, but my computer freezes. If I open the Windows Media it says it has found the device but doesn't load. When I connected it to my sisters laptop it worked. She has Windows Vista and I have XPsp3.