BDP5600 freezes on start-up

[MidnightManiac]

Frequently (somewhere close to 50% of the time) the player freezes on start-up.

It will boot, the display shows the start-up "hello" and then it goes straight to display "home" but displays a dark blue screen.

Buttons on player and remote will not respond. The only solution is unplug from wall and reboot.

Anyone with similar experience?

[MrBarton]

Hi,

Have you updated the software, new version out! You find it and can download at philips.com/support

[MidnightManiac]

Hi,

Have you updated the software, new version out! You find it and can download at philips.com/support

Thanks.

Last time I checked (2 days ago) there was still no firmware available for this player.

I guess (and really hope) that at least some of the issues I've posted in this forum will be fixed.

The release notes only mention "Update SmartTV Version"....

[MrBarton]

I just checked and there was a new release of software 17th of July for the /12 player… If it will help is another story!

http://www.p4c.philips.com/cgi-bin/d...&slg=en&scy=DK

[MidnightManiac]

I just checked and there was a new release of software 17th of July for the /12 player… If it will help is another story!

http://www.p4c.philips.com/cgi-bin/d...&slg=en&scy=DK

Yeah, thanks. I saw it yesterday too.

By the way, the player cannot find the update (when choosing network update). I had to download it and update via USB.

There is no sticky on the forum mentioning the update either.

[MidnightManiac]

Hmm.... haven't had start-up freezes since the update.

BUT there are still random freezes at unexpected times - such as:

• When trying toggle external subtitles.

• When watching pictures, thumbnails stay frozen on the screen no matter if I exiting the menu, switching media etc.

• While browsing external usb hdd.

• When inserting a DVD and the player says no disc inserted (won't eject OR play)

• When trying to connect to media server and no media server found -> freeeze.

• When browsing usb flash drives.

I'm really not happy with the number of times I have to unplug the machine to reset it and be able to use it again.

[Aurex]

Frequently (somewhere close to 50% of the time) the player freezes on start-up.

It will boot, the display shows the start-up "hello" and then it goes straight to display "home" but displays a dark blue screen.

Buttons on player and remote will not respond. The only solution is unplug from wall and reboot.

Anyone with similar experience?

Yes , I experience similar issues with my BDP5500. I have to unplug at least 40% of the time I use it ( mostly on start-up).
Sometimes I"m about to crash it against the wall....really unhappy about that.

[MidnightManiac]

Yes , I experience similar issues with my BDP5500. I have to unplug at least 40% of the time I use it ( mostly on start-up).
Sometimes I"m about to crash it against the wall....really unhappy about that.

Makes me wonder if anything can/will be done firmware wise...

Not having to unplug the device so often would be nice.

[Philips - QK]

Dear both,

I have passed the case to the team for investigation.
Will let you know later if I hear back from the team.

Kind regards,
Philips Moderation Team

[MidnightManiac]

Dear both,

I have passed the case to the team for investigation.
Will let you know later if I hear back from the team.

Kind regards,
Philips Moderation Team

Thanks!

[HBH]

Same issue with my BDP5500/98 here, in spite of the firmware upgrade (v3.71). Looking forward to seeing a permanent fix for that such a basic issue.

Regards
HBH

[Blackwidow]

I cannot even update BDP5500/12 anymore, it freezes on startup already. Really bad player from Philips. I especially bought a philips model, cause in the past I had good experiences with it. All fade away now

[HBH]

Any update on this topic? I found that not only the player freezes on start up, it also has a hard time turning off (or simply going back to the player' s home page) when a movie is still playing.

Truly an awfully frustrating device...

[Toengel]

Hi,

did you installed firmware 2.10 for BDP5600?

Toengel@Alex

[MidnightManiac]

Hi,

did you installed firmware 2.10 for BDP5600?

Toengel@Alex

Well, I have the latest firmware (2.10) and can confirm it does absolutely nothing to solve the freeze issues. E.g. I cannot load/switch an external subtitle file on or off without the device freezing.

I have posted in a couple of threads about the persisting problem, but the posts have been deleted.