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  1. #1
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    BDP7700 problems with dvd and bluray extra

    Hi everyone,

    I just bought a dbp7700 and at first sight it was perfect but as soon as I put in a dvd all the problems started.

    just to give as much information as possible I have a Philips flat tv hd-ready.

    If I try to see a bluray disk everything is perfect but If I want to see the special contents on that dvd it appears a message on the screen "video not supported".
    The same happens if I want to see a dvd, in that case is impossible to see the movie too.
    I can only hear the sound in both case.
    I tryed to watch brand new dvd of 2012 so I don't think is a matter of how old the disk is.
    I upgraded the firmware but nothing happened, I changed the resolution of the video (i put it lower thinging it was a problem of tv resolution) but the dvd disk not even load on the player.... so frustrating

    please help me!!!

    thanks

    Lucia

  2. #2
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    Hi,

    whcih TV do you have exactly and which firmware is installed on this TV?

    Toengel@Alex

  3. #3
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    Hi!
    it is a Philips Flat TV 32PF5320, I can't find a firmware version.

  4. #4
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    I think I might know the problem, but I'm not an expert I'm just presuming it.

    The problem is that the door on the tv is DVI so when I watch a video that is not HD it's unable automatically switch from an HD video to a normal one.

    So the movie on the BluRay disk is HD and I can see it but the extra content is not HD and he can't switch.

    That's what I think, please correct if I am wrong.

    So my question is, if I'm right do I need to change tv or there's a solution for that?

    That's what I think, please correct if I am wrong.

    So my question is, if I'm right do I need to change tv or there's a solution for that?

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    Intresting this problems pops up when your using HDMI to DVI ( since your TV got DVI )
    Do you have the possibility to dry the BDP player with another HDMI device, like your friend or neighbours tv ? or just back at the store! ;-)

    (its a long shot, I know. But it would be intresting and its a quick test)
    Last edited by Stormen; 07-23-2013 at 09:17 AM.

  6. #6
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    Hi Stormen, thanks for answering me.

    Yes, that's what I'm going to do soon, I'll try it on a full hd tv.
    I will also try to put the autoupscaling off and see what happen..

    I'll keep you posted.

    have a good day

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