Your experiences with FW v0.140.34.0 for 8000 and 9000 series (2010 models)

[petasis]

The sound drops through SPDIF are still there. I tried with black swan and I got more than 10 drops in 3 minutes.

[Jeroen61]

Dear Philips,

I can understand it's a complex matter those modern TV's. Therefor I'm patiently waiting for it to work, but is's getting hard. It would be nice when you could inform us about the basic problem. After several SW-updats since the problem occured, the problem of sounddrops is still there, that means not solved.

My question to you Philips is, can you solve the problem? By now I'm getting the idea that you are trying to reduce the problem as much as possible and then say that it's solved. Remaining problems will be set aside as occasionally happening but not systemattical problems.

But that is not solving the problem, Philips! That would be misleading costumers! You are not going to do that, aren't you?

You have a repution that makes me believe you wonn't. Make it stand , that reputation.

[petasis]

In general, I didn't noticed any significant changes with this release.

None of the missing features were added (still no DVB-T EPG, no next/now), the NetTV still uninteresting (with -1 application), and no bug fixes (the sound drops in ARC/SPDIF still there).

The spelling mistakes are still in the menus, the off timer is still buried under tons of options, and in general the usability was not improved.

[carlosfm]

Why do you create these threads in a forum that is "not reviewed by Philips!"???

Anyway, Philips has a forum, how nice... but it's user-to-user, they don't care.
As they don't seem to have a QA department for the TVs, we are testing the firmware releases.
Other brands don't have a forum, but what they release usually works.
Just pick your poison.

[Nettle]

In general, I didn't noticed any significant changes with this release.

None of the missing features were added (still no DVB-T EPG, no next/now), the NetTV still uninteresting (with -1 application), and no bug fixes (the sound drops in ARC/SPDIF still there).

The spelling mistakes are still in the menus, the off timer is still buried under tons of options, and in general the usability was not improved.

Have you found any release notes regarding this new firmware release? I've found nothing new regarding the 140.34, only till 140.29 !!!!!!!!.

Dear Philips, in order to avoid consumer's waste of time, I would suggest:

a) when a firmware release is published, an updated firmware release should be attached (if a particular issue is listed as "solved" i can invest my time downloading it. If it's not listed, I don't have to download it)

b) if a firmware release is provided without updated release notes the impression given is of a "amatuers" R&D and Marketing dept. that is not able to drive the customer management/requests.

"Let's try this one, hopefully it could work reading the customers' feedbacks".

Sorry to say but this is the reality.

regards

[Toengel]

Hi,

Q5551_0.140.34.0 (Date published: 2011-04-12)

Intermittent sound lost while watching TV or a connected device via HDMI.

Macro-blocks appear on digital (DVB-T) channels with HD content. (Only applicable to country, Spain)

Q5551_0.140.32.0 (Date published: 2011-03-04)

Slow in switching between digital cable (DVB-C) channels.

Macro-blocks appear on digital (DVB-T) channels.

Toengel@Alex

[Leonos]

Let me start by saying that Philips does read this forum (as one just replied to a 'simple' question which was posted in the unofficial section).
Second, I think that this release is a 'test' release, we programmers call this a 'trial and error', try and if fail than we know it's somewhere else.
It's a logical step in the sound problem issue from Philips.
They probably have tested this hundreds of times there without any issues and therefor have to guess where the problem might be caused by.
The only option is to let it try by the ones that have these problems and those are the customers.

Strange enough I myself only have this problem very often when watching a HD channel. There is absolutly no sound problem when I watch through an external HDMI device. So I can understand Philips.

They better set the sound problem a-side for a while and work on a 3D setup menu.

[maarten.scholl@gmaill.com]

They better set the sound problem a-side for a while and work on a 3D setup menu.

Or they (temp) stop with the development of the new series and help the customers of the current version

[rami69]

The only option is to let it try by the ones that have these problems and those are the customers.

Strange enough I myself only have this problem very often when watching a HD channel. There is absolutly no sound problem when I watch through an external HDMI device. So I can understand Philips.

They better set the sound problem a-side for a while and work on a 3D setup menu.

the sound drop problem, it's main philips problem, it's happend here every couple of minutes, and TV unusable.

[petasis]

Why do you create these threads in a forum that is "not reviewed by Philips!"???

Anyway, Philips has a forum, how nice... but it's user-to-user, they don't care.
As they don't seem to have a QA department for the TVs, we are testing the firmware releases.
Other brands don't have a forum, but what they release usually works.
Just pick your poison.

It doesn't matter if the forum is unofficial, I know they read us.
To my view, Philips has lost its way in the TV section, and from a company with innovative TV products has become a company that chases the Korean brands, presenting features one year after the Korean brands do. They have concentrated on stuff they think are important, but the customers have a different opinion.
This forum, is a good start for them to get in touch with the customers, and see why the customers are angry (well they are...). And get an idea on how should they start fixing things...

[Nettle]

Hi,

Q5551_0.140.34.0 (Date published: 2011-04-12)

Intermittent sound lost while watching TV or a connected device via HDMI.

Macro-blocks appear on digital (DVB-T) channels with HD content. (Only applicable to country, Spain)

Q5551_0.140.32.0 (Date published: 2011-03-04)

Slow in switching between digital cable (DVB-C) channels.

Macro-blocks appear on digital (DVB-T) channels.

Toengel@Alex

Thanks Toengel, in the italian Support Page (37PFL 8650 M/08 series) is not reported at all!

regards

[carlosfm]

I've tried to download this firmware, it is available for my TV (37PFL7605H/12)

I get this error:
"Forbidden

You don't have permission to access /files/3/37pfl7605h_12/37pfl7605h_12_fus_eng.zip on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache Server at download.p4c.philips.com Port 80"

The previous firmware there was a corrupted .zip file, now this...

[mdiehl]

hello,

sadly i can confirm the sounddrops over hdmi are not gone.


philips 32pfl9705k/02
hdmi1 - abcom ipbox 9000 hd +
hdmi2 - philips bdp 3000

markus

[rami69]

hello,

sadly i can confirm the sounddrops over hdmi are not gone.


philips 32pfl9705k/02
hdmi1 - abcom ipbox 9000 hd +
hdmi2 - philips bdp 3000

markus

do you have sound drop issue with hdmi2 - philips bdp 3000?

[mdiehl]

i have only tested with my sat receiver at the moment.
if there is time i will test it at the weekend.
with 140.32 i have sounddrops with the bdp 3000!

markus