Your experiences with FW v0.140.34.0 for 8000 and 9000 series (2010 models)

[Nettle]

I'm testing it....
regards

[Nettle]

First sound drop after 3 minutes (via HDMI ARC)

:-(((((((((((((((((((((

Second sound drop after 4-5 minutes circa (via HDMI ARC)

For the sound drop, useless firmware release as the 2 previous one.

Now we understand the reason of the missing release notes.

Pure waste of time again!

[Nettle]

3rd sound loss after another 10 minutes circa.
4th after another 2 minutes
5th after another 3 minutes

This firmware release shows more intermittent sound loss that the previous one.

Good, we're following the perfect path to sell our TV asap.

[DaveR]

Nettle: did you do a complete power cycle after the update? Or just the standard 'warm' reboot?

Dave

[Nettle]

Of course, I've performed a complete power cycle after the upgrade.

:-(

[rami69]

Nettle, what you connect as TV source?
my TV in Philips Israel labs, and they say it's perfect, no sound issue by their test. i asked them to read this forum, they told me they not care what written in forum. so i told them we will meet in court.

[Nettle]

DVB-T transmission

[rami69]

DVB-T transmission

you written " (via HDMI ARC)" so there should be some device?

[Nettle]

the Philips soundbar mod. HTS5120 (indicated on the left)

regards

[Toengel]

Hi,

@Nettle
maybe your HTS is the problem...

Toengel@Alex

[DaveR]

OK, I'm running version 34 now and I can confirm the sound drop problem is not solved.

Major, major bummer. After many months and many software updates, I'm getting pretty convinced there will never be a software solution for this. Time to get on the phone with Philips.

I have the 32PFL9705 by the way.

Dave

[Nettle]

Hi,

@Nettle
maybe your HTS is the problem...

Toengel@Alex

Philips has already proposed me the substitution with the HTS7140 for free. They've told me that the HTS7140 is not affected by this problem.

I'm waiting for their call in the next days in order to change it.
Hopefully

[Nettle]

After many months and many software updates, I'm getting pretty convinced there will never be a software solution for this. Dave

100% agree with you.

regards

[Dutchtronic]

Philips has already proposed me the substitution with the HTS7140 for free. They've told me that the HTS7140 is not affected by this problem.

I'm waiting for their call in the next days in order to change it.
Hopefully

So you are testing with a device that has a known soundrop problem, correct? Does not seem the correct test method in my humble opinion. What about sounddrops via other sources?
BTW, seems a very nice solution from Philips to upgrade your HTS....

[Nettle]

So you are testing with a device that has a known soundrop problem, correct? Does not seem the correct test method in my humble opinion. What about sounddrops via other sources?

In my opinion this is not an issue related to the devoice: is a TV issue. Many other customers are complaining the same sound drop even with other devices (PS3, home teather systems, etc..) via HDMI.
Today I'll test it via SPDIF.

regards