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  1. #1
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    Problem with my AS351

    Hello, before i'm sorry for my english.
    I have buy a station AS 351 for listen a music with my Galaxy s2. But I have a problem, I doesn't listen a music when a station is connecting AC. Think you for your reponse.

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    Dear nemo40220,

    please make sure that the batteries are taken out from the device before you plug in the AC adaptor. If both are in place at the same time, none of it will work I am afraid.

    For further help, you may contact your local France Philips Customer Service directly. Contacts can be found here - http://www.support.philips.com/suppo...userCountry=fr .

    Thank you very much.

    Kind Regards,

    Philips Moderator Team
    Forum Mod

  3. #3
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    Thank you for your reponse. But when when I plug the power supply there are no batteries. The unit turns on but no music is broadcast by loudspeakers.

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    hi nemo, have you managed to pair both devices (docking system and your phone) via bluetooth? also, what app are you using?

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    Hello,
    yes I was able to pair the device and my phone. When the unit is on battery it works fine I can hear my musqiue via bluetooth, but when I plug the mains it does not work. I use Fidelio, Songbird and a programm of my phone.

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    that's bit strange. so if you plug it to the mains, the docking station will turn on, will pair with your phone via bluetooth but will not play music aloud? just to have it right...

    if this is the case, then i would strongly recommended to take it back to the retailer and request an exchange or repair. this is definitely not a standard behaviour. i have the the exact same DS and a phone and it works just fine ...

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