Topic: How does the warranty?
-
08-03-2013, 07:19 PM #1
- Join Date
- Aug 2013
- Posts
- 2
- Points
- 24
- Level
- 1
- Thanks
- 0
- Thanked 1 Time in 1 Post
- Rep Power
- 0
How does the warranty?
In late February and bought the 46PFL7007H over a month ago I get a vertical line. Service technician Come and tell me that you have to change the panel but said a week ago I changed the TV. I sent one 47PFL6008K. Why this change?. Step 7 Series 6 Series. 800 hertz to 500 hertz, 3D to 3D max easy, the number of lamps which produce the ambilight is half on each side .... but also I realize that the new series 7 phillips is inferior in quality and 3D display that the series 7 which is my model. Carrying the new TOE?, You can connect the dish directly? ..... the end of the TV and I is a page for picture quality in 2D and 3D. I thought it was a serious brand phillips ..... change would have to be by an equal and with the same characteristics I believe ....
-
The Following User Says Thank You to sergis32 For This Useful Post:
JNL (08-05-2013)
-
08-05-2013, 02:17 PM #2
- Join Date
- May 2013
- Posts
- 3,175
- Points
- 22,602
- Level
- 46
- Thanks
- 44
- Thanked 107 Times in 90 Posts
- Rep Power
- 10
Hi
Due to the complex nature of your case, I would advise you to contact the customer service team directly regarding your query. They will be able to answer any concerns you have regarding the exchange.
http://www.support.philips.com/suppo..._selector.jsp?
Select your country and preferred language, then Contact.
Best regards,
Ina
-
08-05-2013, 04:46 PM #3
- Join Date
- Jun 2013
- Location
- Valencia/Spain
- Posts
- 45
- Points
- 358
- Level
- 4
- Thanks
- 7
- Thanked 0 Times in 0 Posts
- Rep Power
- 0
Ina sorry to tell you that I personally guarantee my product I feel cheated! took a year contact the technical service in Spain and nothing at all to this day! continuous waiting
Call me, I say yes, I have reason, a thousand apologies, but my problem remains the same, then we know nothing of the case. very disappointed with philips, care and how to treat.
The warranty is useless ...
-
08-06-2013, 09:09 PM #4
- Join Date
- Aug 2013
- Posts
- 2
- Points
- 24
- Level
- 1
- Thanks
- 0
- Thanked 1 Time in 1 Post
- Rep Power
- 0
I contact the customer service of my country Spain and are estrañados of why I rejected the new tv. They tell me that is a better TV.
My TV has 800 hzh, 3D Max, 450cd/m2 brightness, 40W (2X20W) sound, five HDMI ......
And I want to put 500 hzh, easy 3D, 400cd/m2 brightness, 20W (2x10W) sound, 4 HDMI ...
¿CAN SOMEONE TELL ME WHERE IS THE BETTER???
-
08-18-2013, 10:20 AM #5
- Join Date
- Jun 2013
- Location
- Valencia/Spain
- Posts
- 45
- Points
- 358
- Level
- 4
- Thanks
- 7
- Thanked 0 Times in 0 Posts
- Rep Power
- 0
[QUOTE=sergis32;61108]I contact the customer service of my country Spain and are estrañados of why I rejected the new tv. They tell me that is a better TV.
My TV has 800 hzh, 3D Max, 450cd/m2 brightness, 40W (2X20W) sound, five HDMI ......
And I want to put 500 hzh, easy 3D, 400cd/m2 brightness, 20W (2x10W) sound, 4 HDMI ...
¿CAN SOMEONE TELL ME WHERE IS THE BETTER???[/QUOTE
Do not waste time in atwencion customer, I am one years like you, go directly to the office of consumer complaint, finish your problem fast and will avoid anger and spend more money by calling a pay phone.
Not if you publish this text, as other comments have not been exposed wrote, not if there is censorship on certain issues affecting philips incompetence as a brand.
-
08-18-2013, 10:22 AM #6
- Join Date
- Jun 2013
- Location
- Valencia/Spain
- Posts
- 45
- Points
- 358
- Level
- 4
- Thanks
- 7
- Thanked 0 Times in 0 Posts
- Rep Power
- 0
response censorship sergi32
Do not waste time in atwencion customer, I am one years like you, go directly to the office of consumer complaint, finish your problem fast and will avoid anger and spend more money by calling a pay phone.
Not if you publish this text, as other comments have not been exposed wrote, not if there is censorship on certain issues affecting philips incompetence as a brand.
-
08-19-2013, 10:52 AM #7
- Join Date
- Jun 2013
- Location
- Valencia/Spain
- Posts
- 45
- Points
- 358
- Level
- 4
- Thanks
- 7
- Thanked 0 Times in 0 Posts
- Rep Power
- 0
Thanks for posting what I wrote a few days ago. I'd have to worry more about helping the client with real problems and demonstrated, rather than anger him and piss him off more, if a guarantee is to do it, ask the technicians after seeing each case would be all easier and comfortable for everyone.
Similar Topics
-
Warranty terms broken
By N.I/U.K?? in forum TV ForumReplies: 0Last Post: 05-18-2013, 05:09 PM -
Philips won't replace my TV after 5 failatures during warranty. HELP!
By 2martinis in forum TV ForumReplies: 1Last Post: 04-05-2013, 07:50 AM -
International warranty registration
By Ravindrareddy in forum TV ForumReplies: 0Last Post: 03-21-2013, 04:43 PM -
tv extended warranty
By Anna Modena in forum TV ForumReplies: 1Last Post: 03-07-2013, 08:10 AM -
Quality/warranty
By gommer in forum TV: Software 2015 models and olderReplies: 3Last Post: 02-20-2013, 10:23 AM
Bookmarks