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  1. #1
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    Thumbs down How does the warranty?

    In late February and bought the 46PFL7007H over a month ago I get a vertical line. Service technician Come and tell me that you have to change the panel but said a week ago I changed the TV. I sent one 47PFL6008K. Why this change?. Step 7 Series 6 Series. 800 hertz to 500 hertz, 3D to 3D max easy, the number of lamps which produce the ambilight is half on each side .... but also I realize that the new series 7 phillips is inferior in quality and 3D display that the series 7 which is my model. Carrying the new TOE?, You can connect the dish directly? ..... the end of the TV and I is a page for picture quality in 2D and 3D. I thought it was a serious brand phillips ..... change would have to be by an equal and with the same characteristics I believe ....

  2. The Following User Says Thank You to sergis32 For This Useful Post:

    JNL (08-05-2013)

  3. #2
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    Philips - Ina's Avatar
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    Quote Originally Posted by sergis32 View Post
    In late February and bought the 46PFL7007H over a month ago I get a vertical line. Service technician Come and tell me that you have to change the panel but said a week ago I changed the TV. I sent one 47PFL6008K. Why this change?. Step 7 Series 6 Series. 800 hertz to 500 hertz, 3D to 3D max easy, the number of lamps which produce the ambilight is half on each side .... but also I realize that the new series 7 phillips is inferior in quality and 3D display that the series 7 which is my model. Carrying the new TOE?, You can connect the dish directly? ..... the end of the TV and I is a page for picture quality in 2D and 3D. I thought it was a serious brand phillips ..... change would have to be by an equal and with the same characteristics I believe ....

    Hi

    Due to the complex nature of your case, I would advise you to contact the customer service team directly regarding your query. They will be able to answer any concerns you have regarding the exchange.

    http://www.support.philips.com/suppo..._selector.jsp?
    Select your country and preferred language, then Contact.

    Best regards,
    Ina

  4. #3
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    Ina sorry to tell you that I personally guarantee my product I feel cheated! took a year contact the technical service in Spain and nothing at all to this day! continuous waiting
    Call me, I say yes, I have reason, a thousand apologies, but my problem remains the same, then we know nothing of the case. very disappointed with philips, care and how to treat.

    The warranty is useless ...

  5. #4
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    I contact the customer service of my country Spain and are estrañados of why I rejected the new tv. They tell me that is a better TV.

    My TV has 800 hzh, 3D Max, 450cd/m2 brightness, 40W (2X20W) sound, five HDMI ......
    And I want to put 500 hzh, easy 3D, 400cd/m2 brightness, 20W (2x10W) sound, 4 HDMI ...

    ¿CAN SOMEONE TELL ME WHERE IS THE BETTER???

  6. #5
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    [QUOTE=sergis32;61108]I contact the customer service of my country Spain and are estrañados of why I rejected the new tv. They tell me that is a better TV.

    My TV has 800 hzh, 3D Max, 450cd/m2 brightness, 40W (2X20W) sound, five HDMI ......
    And I want to put 500 hzh, easy 3D, 400cd/m2 brightness, 20W (2x10W) sound, 4 HDMI ...

    ¿CAN SOMEONE TELL ME WHERE IS THE BETTER???[/QUOTE

    Do not waste time in atwencion customer, I am one years like you, go directly to the office of consumer complaint, finish your problem fast and will avoid anger and spend more money by calling a pay phone.

    Not if you publish this text, as other comments have not been exposed wrote, not if there is censorship on certain issues affecting philips incompetence as a brand.

  7. #6
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    response censorship sergi32

    Do not waste time in atwencion customer, I am one years like you, go directly to the office of consumer complaint, finish your problem fast and will avoid anger and spend more money by calling a pay phone.

    Not if you publish this text, as other comments have not been exposed wrote, not if there is censorship on certain issues affecting philips incompetence as a brand.

  8. #7
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    Thanks for posting what I wrote a few days ago. I'd have to worry more about helping the client with real problems and demonstrated, rather than anger him and piss him off more, if a guarantee is to do it, ask the technicians after seeing each case would be all easier and comfortable for everyone.

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