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  1. #1
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    BDP5100 and MKV - what am I doing wrong

    Hi -

    I would be really grateful if anyone can please help on this?

    It's really simple in theory - I want to encode and archive three MKVs to play on the BDP5100. To encode I'm using Handbrake on a Mac.

    After three weeks of trying to get the settings right, I've finally managed to find what seem to the correct ones. So I create a test MKV of two chapters which plays perfectly on USB and when burnt to BD-R. Satisfied that this works, I then proceed to spend three days encoding the complete MKVs using EXACTLY THE SAME settings within Handbrake, finally burn to BD-R and I get "Unsupported video format". Nothing has changed in Handbrake, yet the full film shows 0:00:00 in the browser for length of time and just won't play.

    The media info for one of the MKVs is as follows:

    Complete name : /Users/me/Desktop/Film_MKVs/Movie1.mkv
    Format : Matroska
    File size : 5.52 GiB
    Duration : 2h 34mn
    Overall bit rate : 5 118 Kbps
    Writing application : HandBrake 0.9.5
    Writing library : libmkv 0.6.4.1

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : High@L4.0
    Format settings, CABAC : Yes
    Format settings, ReFrames : 4 frames
    Codec ID : V_MPEG4/ISO/AVC
    Duration : 2h 34mn
    Width : 1 920 pixels
    Height : 800 pixels
    Display aspect ratio : 2.40:1
    Frame rate : 24.000 fps
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Writing library : x264 core 112
    Encoding settings : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=3 / qpmax=51 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
    Language : English
    Color primaries : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
    Transfer characteristics : BT.709-5, BT.1361
    Matrix coefficients : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

    Audio #1
    ID : 2
    Format : AAC
    Format/Info : Advanced Audio Codec
    Format profile : LC
    Codec ID : A_AAC
    Duration : 2h 34mn
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 KHz
    Compression mode : Lossy
    Language : English

    Audio #2
    ID : 3
    Format : AC-3
    Format/Info : Audio Coding 3
    Mode extension : CM (complete main)
    Codec ID : A_AC3
    Duration : 2h 34mn
    Bit rate mode : Constant
    Bit rate : 640 Kbps
    Channel(s) : 6 channels
    Channel positions : Front: L C R, Side: L R, LFE
    Sampling rate : 48.0 KHz
    Bit depth : 16 bits
    Compression mode : Lossy
    Stream size : 706 MiB (13%)
    Language : English

    Audio #3
    ID : 4
    Format : AC-3
    Format/Info : Audio Coding 3
    Mode extension : CM (complete main)
    Codec ID : A_AC3
    Duration : 2h 34mn
    Bit rate mode : Constant
    Bit rate : 640 Kbps
    Channel(s) : 6 channels
    Channel positions : Front: L C R, Side: L R, LFE
    Sampling rate : 48.0 KHz
    Bit depth : 16 bits
    Compression mode : Lossy
    Stream size : 706 MiB (13%)
    Language : English

    (I'm encoding three versions of audio until I decide which version works best on a 5.1 sound system.)

    If I'm burning using Toast, is there any difference in the disc format when burning between DVD-R and BD-R that would cause the problem?

    All MKVs work perfectly on a Sony Blu-ray player, just not the BDP5100. I've had two Philips upscaling DVD players previously which have worked perfectly, but this Blu-ray player just doesn't seem to work for me. I have audio drops on all media (only two per hour, but still annoying) so I fear my player may be faulty. In which case, I will reluctantly make the decision to move to another brand of player, after having spent three weeks trying to get this to work.

    Thank you in advance for any advice you can give me.

  2. #2
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    Sounds very strange this whole story.....

    Assume latest FW is installed. Also what are thecharacteristics of the burning process (speed, disc type). You say these exact same files work on other brands? Did you check with handbrake also?

  3. #3
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    Hi Oscar -

    I'm burning Traxdata BD-Rs on a Mac using Toast 10. The discs and MKVs play perfectly on the Mac using my external LG burner and VLC to play the file, and also on my friends Sony BDPS370. Without wishing to be melodramatic, despite excellent experiences with previous Philips DVD players, I'm now serious considering giving away the BDP5100 to my girlfriend's father and buying the same Sony that I know works...

    I've spent the past 15 years working with hi-res digital files (whether they be photographic or video), so genuinely do know my way around archiving materials, and this is the most frustrating experience I can recall.

    (I presume I now unable to return the player to HMV since I have watched the three BBC Blu-rays that came with the pack. And technically, the player does work - the audio drops aside - it just doesn't do one thing that it is ought to.)

    Out of interest, the technical support person who dealt with me via online chat said that this player only handles MKVs via USB and not disc?

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    They indeed should work on both USB as DVD. When you say: So I create a test MKV of two chapters which plays perfectly on USB and when burnt to BD-R. Satisfied that this works, I then proceed to spend three days encoding the complete MKVs using EXACTLY THE SAME settings within Handbrake, finally burn to BD-R and I get "Unsupported video format".

    What happens with the complete encoded file if you play this via USB, does that work? Since you mention you put it on BD-R this is interesting to know....

    Regards,

  5. #5
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    Unfortunately, I don't have a USB memory stick over 4gb and my external drive (partitioned by my Mac) isn't being recognised. So, I'm now trying to connect to the BDP5100 over DNLA, but not having much luck there either. Am going to take one last stab at getting this to work this weekend, and then giving up.

    Out of interest, anyone know how to connect a Mac to this player by DNLA?

    Thanks in advance

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    Don´t have an idea about MAC so cannot help you with that....

    Still would be interesting to see what happens if you can get the file on a USB ( maybe a friend or relative might lent you one for some days...) My quess is that if playback also don´t go well there is an issue with the file and not the device.......

  7. #7
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    Well, I have been using the device for about two months and also experienced the behaviour the OP describes: A number of mkv files work fine, when used from USB, but not from (in my case) data-DVD.

    Here is what I found out today: Reducing (i.e. splitting) the exact same .mkv-file into ~2GB chunks and burning those to a data-DVD made the chunks playable from that disc! So - go figure... ;-) But I am not entirely happy with that solution... If a large file plays from USB, why not from disc... (Don't know about BluRay, haven't got a burner, yet...)

  8. #8
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    Hi sereshk, for dlna I use platinum upnp on my Mac. It works perfectly but as far as I know it is only available as a source. The Xcode project is straightforward to build though.
    The problem you describe sounds almost as it was a file system problem. Even though fat32 should support 4gb files I also have to split my files in 2gb chunks if I want them to work on my bdp5100 player.

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    Update to 1.57 and that should solve problems...

  10. #10
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    @cybernesto
    Thanks for your suggestions but for now my setup is not ready to use dlna (mainly because my home isn't... ;-) ) But my problem was the playing of large files from discs, like data-DVDs. Perhaps I didn't make myself quite clear.

    Anyway, the disc problem hasn't been resolved with the new firmware, as I just tried by burning a DVD-RW (which has worked before with Video-DVDs and data...so it's not the media) - I get the message stating "...video format not supported" (in German) and then the audio starts playing...
    If I take the same file and split it into smalller parts (s.a.) those play fine without changing the container or re-encoding anything.

    Thanks for your kind help and suggestions!
    I hope the issue will be resolved soon!

  11. #11
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    i hv tried burning a mkv concert file to the data dvd...
    it s absolutely fine with my BDP5100...

    i m using this application for your information:
    http://www4.picturepush.com/photo/a/...40/6293352.jpg

    (seriously, the image uploader here is rather unstable...)

    let me know what s your steps... and file info...mine is big as well...

    http://www5.picturepush.com/photo/a/...40/6293368.jpg
    Last edited by kwinnie; 08-11-2011 at 08:43 AM.

  12. #12
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    Well, so far I've burned with a very stable and reliable burning app, Prassi ONES, although not developed anymore and not for BluRay, it has served me well for years...
    Tried Ashampoo Burning Studio 2010 (and V 9),too, to no avail.

    I burned a data-DVD-RW, with ISO 9660 and UDF set, the below given specs are the same in both cases, only the one file is small (this time, for testing purposes about 600 MB, last time up to ~2 GB) and played fine. The same file using the whole available space of a DVD-RW 4,7 GB ('to the brim', same media) will not play, but throws an error stating "video format not supported".


    --------------
    Format : MPEG-4
    Format profile : Sony PSP
    Codec ID : MSNV
    File size : 609 MiB
    Duration : 16min
    Overall bit rate : 5 308 Kbps

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : High@L4.1
    Format settings, CABAC : Ja
    Format settings, ReFrames : 6 frames
    Muxing mode : Container profile=High@5.1
    Codec ID : avc1
    Codec ID/Info : Advanced Video Coding
    Duration : 16min
    Bit rate mode : variabel
    Bit rate : 4 920 Kbps
    Width : 1 280 Pixel
    Height : 720 Pixel
    Display aspect ratio : 16:9
    Frame rate mode : konstant
    Frame rate : 25,000 FPS
    Resolution : 8 bits
    Colorimetry : 4:2:0
    Scan type : progressiv
    Bits/(Pixel*Frame) : 0.214
    Stream size : 565 MiB (93%)

    Audio
    ID : 2
    Format : AC-3
    Format/Info : Audio Coding 3
    Codec ID : ac-3
    Duration : 16min
    Bit rate mode : konstant
    Bit rate : 384 Kbps
    Channel(s) : 6 channels
    Channel positions : Front: L C R, Surround: L R, LFE
    Sampling rate : 48,0 KHz
    Resolution : 16 bits
    Stream size : 44,1 MiB (7%)

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    Hi,

    I think that "Muxing mode: Container profile=High@5.1" could be the problem...

    Toengel@Alex

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    Using mediainfo, I just have the below info...dont have the "muxing mode"
    can you advise what tool you use?


    General
    Unique ID : 241872748271369024764901747068323187312 (0xB5F6FF3264F34BAABF5054746B174A70)
    Complete name : D:\duo 奕迅2010演唱.mkv
    Format : Matroska
    Format version : Version 2
    File size : 5.64 GiB
    Duration : 3h 14mn
    Overall bit rate : 4 141 Kbps
    Encoded date : UTC 2010-08-16 23:49:01
    Writing application : mkvmerge v3.0.0 ('Hang up your Hang-Ups') 编译于 Dec 12 2009 15:20:35
    Writing library : libebml v0.7.9 + libmatroska v0.8.1

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : High@L4.1
    Format settings, CABAC : Yes
    Format settings, ReFrames : 4 frames
    Codec ID : V_MPEG4/ISO/AVC
    Duration : 3h 14mn
    Bit rate : 2 437 Kbps
    Width : 1 280 pixels
    Height : 720 pixels
    Display aspect ratio : 16:9
    Frame rate : 29.970 fps
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.088
    Stream size : 3.21 GiB (57%)
    Writing library : x264 core 98 r1649 20cbe10
    Encoding settings : cabac=1 / ref=5 / deblock=1:-3:-2 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.10 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=6 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / constrained_intra=0 / bframes=3 / b_pyramid=1 / b_adapt=2 / b_bias=0 / direct=1 / weightb=1 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=2437 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
    Language : English

    Audio #1
    ID : 2
    Format : DTS
    Format/Info : Digital Theater Systems
    Format profile : 96/24 / Core
    Codec ID : A_DTS
    Duration : 3h 14mn
    Bit rate mode : Constant
    Bit rate : 1 510 Kbps
    Channel(s) : 6 channels
    Channel positions : Front: L C R, Side: L R, LFE
    Sampling rate : 96.0 KHz / 48.0 KHz
    Bit depth : 24 bits
    Compression mode : Lossy
    Stream size : 2.06 GiB (36%)

    Audio #2
    ID : 3
    Format : AC-3
    Format/Info : Audio Coding 3
    Mode extension : CM (complete main)
    Codec ID : A_AC3
    Duration : 3h 14mn
    Bit rate mode : Constant
    Bit rate : 192 Kbps
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 KHz
    Bit depth : 16 bits
    Compression mode : Lossy
    Stream size : 268 MiB (5%)

    Text
    ID : 4
    Format : UTF-8
    Codec ID : S_TEXT/UTF8
    Codec ID/Info : UTF-8 Plain Text

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    Quote Originally Posted by Toengel View Post
    Hi,

    I think that "Muxing mode: Container profile=High@5.1" could be the problem...

    Toengel@Alex
    But why can I play this file just fine from
    - USB or
    - smaller-sized chunks from DVD?
    The only problem is burning it to and playing it in whole from a DVD...
    EDIT: I'd rather not re-encode, if possible, that's why I am so persistent - repeating myself...EDIT
    Last edited by sereshk; 08-13-2011 at 02:29 PM.

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