OK-button doesnot work

[Erikrijnders]

In Smarttv I Suddenly couldnot open an app with the OK-button off my remote.

I cleared the memory of SmartTV but now I get the terms off agreement.

I Cannot agree, as again the OK-button doesnot react.
This is only in SmartTV.

I have tried al lot of things (even reinstalled the tv), but nothing works.

What can I do about this?

TV: 37pFL8605/H12

[Suzanne]

Same problem here! Cannot get passed the "algemene voorwaarde" screen. What to do?

[Erikrijnders]

Same problem here! Cannot get passed the "algemene voorwaarde" screen. What to do?

This looks like a generic problem. Also a 2010-model ?

Philips, this started when I couldnot open an app with the ok-button. So the problem was already there. I cleared the NET-TV memory as I thought this was the problem, but now I think this is a software problem in Smart-TV!

[iwanino]

im having the same problem. Suddenly I couldnt choose an app in Net TV and after I cleaned all NetTV memory, I cannot hiot the ok button when asked to accept the terms of use....

Please let me know what to do! I have the latest software on 40PFL7605

[Toengel]

Hi,

see: http://www.p4c.philips.com/cgi-bin/c...w_partial.html

Toengel@Alex

[Erikrijnders]

Thanks! It is solved now.

[Erikrijnders]

PS Why must Philips verify every post of me while others can post without a verification?

Do I have to much critisism?

[p.bus]

Same problem here! Cannot get passed the "algemene voorwaarde" screen. What to do?

I had the same problem. After trying all tips on the internet I sent a mai to the Philips helpdesk. They replied after one day and here under I post that mail. I will try to translate.

Bedankt voor uw vraag. Naar aanleiding hiervan willen wij u graag de volgende informatie verstrekken.


Één van de volgende situaties komt voor:
• De televisie reageert niet op de cursortoetsen als het in Net TV zit
• De televisie reageert niet op de cursortoetsen op het scherm van de Algemene Voorwaarden

Checklist
• Do you have an empty USB-stick (FAT32)
• Do you have an internet connected computer

Follow these steps to make Net TV working again.

On A COMPUTER OR LAPTOP:
1. Make a folder on the USB called "upgrades"

2. Download the downgrade software through this link:
http://tinyurl.com/p5davu2

3. Unzip the file and copy the *.upg file to the "upgrades" folder on the USB stick.
Pak het gedownloade bestand uit met een archiveringsprogramma zoals bijvoorbeeld WinZIP, WinRAR, 7

ON THE TV
1. Plug in the USB in to your TV set and turn the TV on.

2. Push the "Home" button on your remote and choose:
[Configuratie] (Setup) > [Software-instellingen] (Software settings) > [Lokale updates] (Local Updates)
• Choose software version "140.34.0"

3. Install the file, even though you are asked if you are sure the install the lower version.
• Agree with all the terms.
• Wait untill instalation is finished. This will take 2 - 3 minutes.
• After the installation is finished the TV will restart or ask you to restart the TV manual.

After the restart Net TV will function again.

Good luck.