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  1. #1
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    hmp5000 is always restarting

    I have hmp5000/12 for a 1 month. everything was fine while the size of the files on usb-hdd was smaller than 200GB. Now, after 2-3 min of starting, while player scans the disk, it restarts. if I cancel the scaning, the player will restart after playing 70-90 songs. The Software Version is: 1261. The hard disk is safely removed from pc. Hdd i new and 100% error free. What is the problem?
    Last edited by tbmiso; 10-29-2013 at 01:54 PM.

  2. #2
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    hello tbmiso, does this happen when you play files bigger than 200MB then? Have you tried the factory reset?
    Also, it would be good if you test the device with another USB.

    Cheers,
    Vaga

  3. #3
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    I have tested on two hard disks from 1TB and 1.5TB The problem is the same. The player is restartning while playing folders with FLAC files (100-130 FLAC files in folder). If I start to play from the first song, and after 2-5 sec listening, click next on every song...next...next...(70-90 times next, 2-5 sec listening...next,2-5 sec listening..next,2-5 sec listening..) the player restarts ALWAYS!. the situation is the same (but not always) while normal playing movies or FLAC files (normal playing - with no pressing on next button after small listening or viewing). The size of files on both hard drives is about 400GB.
    I have reset from the on screen menu (if it is a factory reset?) but the problem is the same.

    Also, when I power on the media player, if I don't cancel hdd scanning, the player will restart several times while scanning, and after several restarts, the video on TV goes off, and remote does not work any more
    Last edited by tbmiso; 10-29-2013 at 01:18 PM.

  4. #4
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    I found one older firmware for hmp5000/12 , install them and now the player works without restarting....(but the firmware is old ).
    As I can see, the new firmware (Jan. 2013) have bug while scanning hard drive.

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    Dear tbmiso,

    Thank you for the post on the Support Forum. We are looking into the issue and will let you know as soon as we get more information.

    Best regards,
    Sarka
    Philips Moderation Team

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