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  1. #1
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    InRange app for iOS crashing during pairing phase

    Please help!

    I purchased my AEA1000/00 back in October, and used this site for my support.

    For the last month, I have had the same issue every time I have attempted to use the app/device:

    During the pairing phase, the app simply crashes.

    This would be between Step 3(1) and 3(2) of the Quick Start Guide.

    I am running an iPhone 4s (the AEA1000/00 was designed for the iPhone 4s, whereas the newer AEA1000/37 was, I'm assuming, designed for the iPhone 5).

    My iOS version is 6.1.3 (10B329).

    My InRange app version is 1.6.20 (last updated 10 October 2013).

    I have already searched the forum and read the related threads, especially the three most relevant ones:
    1. InRange not connecting to iPhone
    2. InRange tag AEA1000 doesn't pair with iPhone 4S
    3. Unable to connect inrange


    Unfortunately, none have been of any use.

    I have also already had two Live Chats. Neither have been of any use/assistance.

    From within the app, I click the green "Get Started" button. Then, Step:
    1. Switch on the Bluetooth of your iPhone (done)
    2. Switch on the InRange tag (done)
    3. <DeviceScan>


    One thing possibly worth mentioning from a troubleshooting perspective:

    If I skip Step2 ("Switch on the InRange tag"), and instead just click "Next" (to go to Step3), the app DOES NOT crash!

    It goes to a "Device" screen which gives me the following message:
    No device is available

    Please make sure to switch on the Bluetooth of your iPhone and switch on your InRange tag.
    Any assistance would be greatly appreciated!

    Best,

    Jake.

  2. #2
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    Philips - Rafal's Avatar
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    Dear jakesyma,

    Please update your iOS to the latest version and re-boot your iPhone afterwards.
    This will resolve your issue.

    Kind regards,
    Philips Moderation Team

  3. The Following 2 Users Say Thank You to Philips - Rafal For This Useful Post:

    jakesyma (11-07-2013),Wilma (11-07-2013)

  4. #3
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    Hi jakesyma,

    Try to kill all the background running apps and see if it works.

    If not, try basic diagnostics:

    1. Turn off then on Bluetooth.
    2. Restart iPhone.
    3. Re-install app.

    Cheers,
    Wilma

  5. The Following User Says Thank You to Wilma For This Useful Post:

    jakesyma (11-07-2013)

  6. #4
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    Thank you, Wilma.

    I do the "kill all the background running apps" thing as part of daily house-keeping (and anytime I'm having any sort of trouble with an app, this [followed by a reboot] is always my first step).

    And I've already done the "basic diagnostics" suggestions (numbers 1-3) multiple times over the past month.

    I had hoped there might be some "magic combination" which would work. For example: "With an iPhone 4s running iOS 6.1.3, you'll want to run ver. 1.4.1 of the InRange app. Oh and, by the way, here's a link to the earlier version of the app."

    I didn't want to upgrade the iOS of my own volition (I was saving this one, considering it the 'nuclear option'), because it's hard to go back.

    That said, since I've now received specific instruction from Philips to do so, upgrading to iOS 7 will be my next step.

  7. #5
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    Quote Originally Posted by Philips - Rafal View Post
    Dear jakesyma,

    Please update your iOS to the latest version and re-boot your iPhone afterwards.
    This will resolve your issue.

    Kind regards,
    Philips Moderation Team
    This worked. Thank you so very much!

    The support forum was soooo much more helpful than the Live Chat!

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