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  1. #1
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    Connecting to external sound system

    Hi
    I just bought a 46PFL5008/56 TV and noticed the extremely poor sound quality from the internal speaker, I assume there is only 1 as the sound is only coming from left side underneath the TV but the high pitch mid range sounds is unbearable.
    I have also tried to connect the TV to my external sound system via the RCA Audio output on the back but no signal is going through, It only works when I connect it via the headphone output on the side but thats not how it is supposed to work I guess ?
    How can I get the signal out form the RCA output ?
    Thanks

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    I bought a 42PFL6198K/12 TV and have the same problem. I had the idea there was a 2x20W output .... NOT. Just a way to sell more Home systems.
    I thought I would get an answer from Philips Customer "they don't" Care but only to get the reply that I contacted the wrong service. Inside Philips it seems impossible to forward a mail to the right service :-(
    Then they gave me a link on their website to send a mail to the appropriate service. Only to find that I only get a blank page on which I can't type a text. There is also the possibility to phone that service. But why should I pay to get information which is missing in their brochure? For now I use the headphone output to connect to my audio system.

  3. #3
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    Philips - Ina's Avatar
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    Quote Originally Posted by Desertsulan View Post
    Hi
    I just bought a 46PFL5008/56 TV and noticed the extremely poor sound quality from the internal speaker, I assume there is only 1 as the sound is only coming from left side underneath the TV but the high pitch mid range sounds is unbearable.
    I have also tried to connect the TV to my external sound system via the RCA Audio output on the back but no signal is going through, It only works when I connect it via the headphone output on the side but thats not how it is supposed to work I guess ?
    How can I get the signal out form the RCA output ?
    Thanks

    Hi Desertsulan,

    Since your TV is a non-EU TV the best way for you to get support is to contact your local customer service team:

    http://www.support.philips.com/suppo..._selector.jsp?
    Select your country and preferred language, then Contact.

    I suspect the RCA connection at the back is input only, which would be why you are not getting any sound from that connector, but please check this with your local support team.

    Have you tried to adjust the more advanced sound settings?


    HOME > [Setup] > [TV settings] > [Sound]

    Try to adjust the Bass and Treble.

    Best regards,
    Ina

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    Quote Originally Posted by theedrinker View Post
    I bought a 42PFL6198K/12 TV and have the same problem. I had the idea there was a 2x20W output .... NOT. Just a way to sell more Home systems.
    I thought I would get an answer from Philips Customer "they don't" Care but only to get the reply that I contacted the wrong service. Inside Philips it seems impossible to forward a mail to the right service :-(
    Then they gave me a link on their website to send a mail to the appropriate service. Only to find that I only get a blank page on which I can't type a text. There is also the possibility to phone that service. But why should I pay to get information which is missing in their brochure? For now I use the headphone output to connect to my audio system.

    Hi theedrinker,

    Which information is it you are looking for specifically?

    The leaflet for your TV states the output power (RMS) of 24W (2 x 12W):
    http://philips.to/19dBGfi

    Best regards,
    Ina

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    television audio

    Quote Originally Posted by Philips - Ina View Post
    Hi theedrinker,

    Which information is it you are looking for specifically?

    The leaflet for your TV states the output power (RMS) of 24W (2 x 12W):
    http://philips.to/19dBGfi

    Best regards,
    Ina
    Oké, 2x12 in stead of 2x10. Same difference; lousy sound for a TV of this quality/price.
    The only way I seem to be able to connect the TV with my audioinstallation (Sony amplifier) is through the output of the headphone. I can't find any help on that point anywhere. Is this the only way? Is this a safe / good connection?

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    I think I am stuck with the same situation, the only option is the headphone output and as a response to the last post, it is not a good option.
    Most audio amplifiers expects fixed line audio to be fed to the input and not variable and amplified audio as the signal can get distorted.
    Philips don't like common industry standards, I have searched everyhere and no one is selling any soundbars that accepts coaxial digital connections, why was it so painful to add a digital optical output ?

  7. #7
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    Philips - Thomas's Avatar
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    Hi theedrinker,

    the 6198K TV does give you serveral Outputs for Sound. f.e HDMI ARC or Digital Optical Out (TOSLink).
    So if your Sony Amplifier is able to use any of this connections, you will get pure digital Sound.

    If your Sony only got analog Audio Inputs, then, yes, Headphone is the only available Option.
    In that Case, make sure that you only control the Volume on the Sony.

    Thomas
    Forum Mod

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