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  1. #1
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    AirStudio+ on Tablet (problem with screen)

    AirStudio+ is a major improvement compared to AirStudio.
    It works fine on my Smartphone (HTC Desire X).

    However on my Asus TF101 tablet the following screens are not completely visible:
    - TuneInRadio
    - Spotify
    - Aux-in
    - Settings (Dutch: Apparaatinstellingen)


    The problem is: left part of the screen is OK, but the center part of the screen is black except the top line.
    For example, if I push Spotify on the left part of the screen the center part of the screen flashes white for a second and after that it is black with only the top line 'Spotify' visible.

    The ‘Music library’ and ‘My home network' screens are OK.

    In the beginning AirStudio had more or less the same problem (black screens). After various updates the problem was solved.

  2. #2
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    Dear hoogbeek,

    Thank you very much for your post here on the Support Forum.

    Our team is checking the issue at the moment. I will inform you as soon as I get more information.


    Thank you for understanding.

    Kind regards,

    Sarka
    Philips Moderator Team

  3. #3
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    Dear hoogbeek,

    Unfortunately, we are not able to reproduce the issue.

    Have you managed to solve the problem? If not, would that be possible to provide us a screenshot?


    Thank you.

    Kind regards,

    Sarka

  4. #4
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    Dear Saskia,

    I can provide you with screenshots.
    By e-mail?


    Quote Originally Posted by Philips - Sarka View Post
    Dear hoogbeek,

    Unfortunately, we are not able to reproduce the issue.

    Have you managed to solve the problem? If not, would that be possible to provide us a screenshot?


    Thank you.

    Kind regards,

    Sarka

  5. #5
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    Dear hoogbeek,

    I just checked and unfortunately, it is not possible to attach the picture through the private message. But you can post the picture here under the thread.

    Thank you.

    Sarka

  6. #6
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    It is/was difficult to upload pictures. Hopefully they are posted.
    Picture 1 (startscreen) is OK. Picture 2 (Spotify) is not OK.

    Click image for larger version. 

Name:	1Startscreen.jpg 
Views:	47 
Size:	107.5 KB 
ID:	2241Click image for larger version. 

Name:	2Spotify.jpg 
Views:	61 
Size:	82.9 KB 
ID:	2242
    Last edited by hoogbeek; 11-16-2013 at 01:23 PM.

  7. #7
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    Dear hoogbeek,

    Unfortunately, we cannot reproduce the issue on our TF101.
    Kindly advise if using a browser works:

    1/ Find out the IP of your device
    2/ Replace the IP in the following URL: http://Device’s IP:8889/index
    Say for example, the IP is 192.168.178.32; then the URL is http://192.168.178.32:8889/index
    3/ Access the URL in a browser
    4/ Tab on Spotify to see if that works

    Kindly let us know the results.

    With thanks & regards,
    Philips Moderation Team
    Forum Mod

  8. #8
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    I'm not at home the next days.
    I will try it later this week.

  9. #9
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    AW1000 Spotify in a browser works:

    Click image for larger version. 

Name:	WI1Startscreen.jpg 
Views:	53 
Size:	28.6 KB 
ID:	2250
    Click image for larger version. 

Name:	WI2Spotify1.jpg 
Views:	47 
Size:	27.0 KB 
ID:	2251
    Click image for larger version. 

Name:	WI3Spotify2.jpg 
Views:	50 
Size:	45.7 KB 
ID:	2252
    Click image for larger version. 

Name:	WI4Spotify3.jpg 
Views:	44 
Size:	30.6 KB 
ID:	2253

  10. #10
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    Dear hoogbeek,

    We are looking into this and will let you know when we have more concrete investigation results.

    Kind regards,
    Philips Moderation Team
    Forum Mod

  11. #11
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    Dear hoogbeek,

    Would you please advise the software version and Android version that you are using?

    Kind regards,
    Philips Moderation Team
    Forum Mod

  12. #12
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    I use Android 4.0.3 and AirStudio+ 1.1.4build266(104).
    AirStudio+ 1.0 didn't had the black screen problem, but only portrait mode was possible.

  13. #13
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    Dear users,

    There is no active discussion in the past 14 days in this topic. For that reason, the topic has been closed now.
    In case you want to continue the discussion, you can start a new topic or send me a PM to re-open the topic.

    Kind regards,
    Philips Moderation Team

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