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  1. #1
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    Philips HTB7530D/12 problems ... worthless piece of sh!t

    Hello all,

    I've bought this set approximately one year ago and had quite some problems in the beginning. The unit has been send in to Philips and repaired. Details of the initial issues and the repair can be found here in this forum as well.

    Now the new problem ...

    I started the TV (Philips 46PFL8007K/12), by HDMI-ARC the Philips HTB7530D/12 was activated but the sound was not channeled to the HTB7530D/12 speakers. Upon investigation I found that the HTB7530D/12 was 'stuck' in 'DISC' mode and did not respond to any command. Not from the remote control and not from the touch buttons on the unit itself. Pulled the plug and reconnected same after some 15 minutes. Same result.
    There is no way, I can get into any of its menu's. Since then I have been trying all sorts of things to get it going again but without succes.

    Anybody here who has had similar issues? Anybody from Philips 'support' who can help out?

    I have just about had it with this set and am ready to confront Philips with this problem to see how they will deal with it from a customer support and service point of view.

    Regards,

    NorthseaRoughneck

  2. #2
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    Dear NorthseaRoughneck,

    Thank you very much for your post here on the Support Forum.

    I'm checking this issue with our team and will get back to you as soon as I know more information.


    Thank you for understanding.

    Kind regards,

    Sarka
    Philips Moderator Team

  3. #3
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    Hello Sarka,

    Thank you for your response. I would like to hear what your team has to say about this.

    I am a very understanding person and I hope that, in the near future, I can report back that Philips is an understanding company.

    So far all I can say about my particular HTB7530D/12 unit is that it has neither 'sense' nor 'simplicity'!

    I am patiently waiting for reply from Philips Customer Care with whom I've had contact with yesterday. Will report back.

    Regards,

    NorthseaRoughneck
    Last edited by NorthseaRoughneck; 11-14-2013 at 07:00 AM.

  4. #4
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    Dear NorthseaRoughneck,

    Can you please confirm and check if the hang up is related to ARC connection only?
    How to check: connect the HTB to other HDMI input of the TV, then try to play disc.

    Thank you for the feedback.

    Kind regards,
    Sarka
    Philips Moderator Team

  5. #5
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    Hello Sarka,

    This problem is not related to HDMI-ARC connection only!
    I've just checked (again) and connected the HTB7530D/12 via another HDMI port to my TV with the same result. Or Better ... no result.

    From what angle did you launch this question? Is there a known issue with the HDMI-ARC connection?

    Thank you and regards,

    NorthseaRoughneck

  6. #6
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    Hello NorthseaRoughneck,

    as we cannot reproduce your issue with the device, I would suggest to contact your local Philips Customer Care who will be able to help you to arrange a repair or an exchange.

    We do apologise for any inconvenience this may cause.

    Should you need any further assistance on this case, please feel free to send me a private message through this forum and I will have a look into your matter.

    Thank you very much.

    Kind Regards,

    Sarka

  7. #7
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    Hello Sarka,

    For your info; I have contacted Philips Customer Care the very same day as my first post about the current issue here. Very nice lady who took my case seriously but who had to drop this specific problem in the lap of a technical expert who would then update her of the findings so she could then keep me informed of the outcome and/or solution. So far no news from Philips Customer Care.

    As I have dealt with PCC before I felt that it was necessary to post here straight away as well. Last time after the initial communication period (several weeks) about the ins and outs of my first issues with this particular unit it took them 22 days, door to door, to repair. Not a great statistic if you'd ask me.

    I understand that things take time but that time should be of a reasonable amount and not excessive such as last time.

    Thank you for your response so far and I'll be updating this thread as time goes by. For as far as your offer of assistance goes ... I might take you up on that one and send you a PM if I feel it necessary.

    Kind regards,

    NorthseaRoughneck

  8. The Following User Says Thank You to NorthseaRoughneck For This Useful Post:

    Philips - Sarka (11-15-2013)

  9. #8
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    Hello all,

    Just a quick note to bump this thread in order to keep it alive.
    'Alive' is more then I can say about Philips Customer Care which (as usual I'd say by now) is pretty much dead!
    Funny to report that a premium electronic manufacturer such as Philips who has a lot of different audio equipment in its entire range of products can be so silent.
    I don't know but maybe 'silence is golden' and they will come back to me with a solution and/or offer.
    Philips Customer Care ... I am waiting ...

    Regards,

    NorthseaRoughneck

    Ps: Also funny to see that every post here on this forum gets the same attention and advise from the 'Philips forum members'. Their first response (advise) is to pull the plug(s), reset the system and then reconnect everything to see if that did any good. If that didn't do the trick then do the same again but now only connect one cable to rule out a cable problem. As if we didn't try all of that already a million times before we contact this forum. What do you people think, that we are stupid or something?! Ok, so now we've come to the point were the pulling of cables and resetting systems did not work so the next bit of advise is to contact our local Philips Customer Care to have them help us out.
    I call that; running around in circles and then stick your head in the dirt and wait until everything has fixed itself. Why oh why Philips are you so reluctant to step up to the plate and take your responsibility when it comes to people who have bought a Monday morning unit. Do you actually understand the meaning of the words 'customer' and 'support'?

    End of rant (for now anyway)

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