hts3551\12 Aspect

[wisemanq80]

Hi, no matter what mkv movie i play hts always stretches it horizontaly even though the movie has
Horizontal black bars when i play it on laptop and other players, i tried all settings, i know my tv
Settings are right cause when i play the movie through my receiver player it plays with the correct
Aspect ratio.

My hts3551 is on firmware version 2.12

Thank you

[Philips - Sarka]

Dear wisemanq80,

Thank you for the post. First of all, I would like to make sure the video formats are supported. On the picture below, you can see information for MKV container.
Have you also tried to watch videos in different format? Do you have this issue only with the mkv file?

Kind regards,

Sarka
Philips Moderation Team

[wisemanq80]

hi, thank your for your reply,
all and every movie i try with every format is always stretched horinzotaly and no matter
i try i can not fix it.

[Philips - Sarka]

Dear wisemanq80,

I am checking this issue with our team at the moment. Will let you know as soon as I hear from them.

Have you tried different setting options on your TV & HTS?


Kind regards,

Sarka
Philips Moderation Team

[wisemanq80]

Yes i tried all setting the problem is still there
Movie is always stretched horizontaly .

[wisemanq80]

hi,
any fix or update on this problem pls?

[Alejandro1979p]

I'm having the same problem on a 39PFG4109 I bought yesterday (Sept.3.2014), playing videos from usb and cannot change format (aspect ratio incorrect), I did an upgrade to the latest version but nothing changed. Any solutions yet?

[Philips - Katerina]

Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips – Katerina