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  1. #1
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    HTS3531/F7 turns itself off

    I have been using my HTS3531/F7 without a problem for about a year with more success that I expected given the price, it was on fw version 33, but I just updated to 42 to get the HDMI ARC, (thank you Philips for giving us this feature) but now when my TV is off for an hour the HTS3531 will turn itself off. I couldn't find any option to disable it. If this is an intended feature that can't be turned off does anyone know if there is a way to revert firmware or download the older fimware versions? Thanks!

  2. #2
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    Dear hlegrandcowan,

    Is your HTS3531/F7 switching off while playing music from another source than TV?

    What are your easylink settings in HTS?

    Kind regards,
    Philips Moderation Team
    Last edited by Philips - Rafal; 12-03-2013 at 01:56 PM.

  3. #3
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    Dear hlegrandcowan,

    Please provide the following info:

    - Step by step instructions on how to reproduce the issue;
    - Easylink settings of the product;
    - Source played when this shutdown happens;

    Kind regards,
    Philips Moderation Team

  4. #4
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    Dear hlegrandcowan,

    As we do not handle /F7 queries on this forum you will need to contact US call centre. You can find all necessary contact numbers in the link below.

    http://www.support.philips.com/suppo...questid=373416

    Kind regards,
    Philips Moderation Team

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    Hello participants of the thread and forum members in general!

    Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

    Kind regards
    Philips – Katerina

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