BDP7300/12 not playing Narnia 3: The Voyage of the Dawn Treader

[pmiddag]

Dear support,

I have rented the BluRay disc of Narnia 3: The Voyage of the Dawn Treader. The disc has just been released so is brand new. My BDP7300/12 has the latest firmware installed, V1026.1 from Aug. 2010.
I have never had problems with BluRay before, this is the first one in a long series of BluRay discs I own or rent.
I have tried it several times: first the disc is loading very slowly, then sometimes it starts to a play "21st century fox" and then just hangs the player. I have waited several minutes, thinking that it might just be slow, but it didn't help. At that point I cannot turn it on or off, I can only unplug the power.
The disc itself was fine, because I was able to play it on my PC (which also has a BD player).
Knowning that it could be the latest protection, I'm suspecting that the firmware needs an update (after all it's almost a year old).
Any idea on how to resolve this, or when?

Thanks !
Patrick

[Toengel]

Hi,

please post the printed barcode of the BD (see on the back side). This should help the Philips support to fix the problem.

In the meanwhile you could try to disconnect your BD player from network. Often the BD live needs to much time to play a BD disk. So, if BD live is not available the player should start immediately the BD movie...

Toengel@Alex

[pmiddag]

In the meanwhile you could try to disconnect your BD player from network. Often the BD live needs to much time to play a BD disk. So, if BD live is not available the player should start immediately the BD movie...

I have read this before and so I tested that also. Unfortunately same problem. As soon as I know the barcode I'll post it here.

[pmiddag]

Ean: 8712626063056

[pmiddag]

is there any new firmware planned for this 2009 BDP7300 model? I would hope my BD player is not useless after less than 2 years..

[Philips]

Dear pmiddag,

Please check your personal messages.

Regards

[atzi]

Can it be, that the latest version (1111.6) is not offered as download? Is there a changelog?

[pmiddag]

I think they forgot to make it available on the support pages. The last one listed is from Aug 2010, v1026.1. However if you access the ftp site you'll find a more recent one from May 31 2011 (I still need to see if I can get my bd player to download this directly over the network connection).

Philips, please if there is a new version then make it available on the support site, and provide a change log!!

[Oscar]

Where do you see that one then? Don´t see anyhting but just the last one 1026.1

[pmiddag]

Where do you see that one then? Don´t see anyhting but just the last one 1026.1

http://www.p4c.philips.com/files/b/bdp7300_12/

files : bdp7300_12_hf1_eng.bin and bdp7300_12_hf2_eng.bin, dated May 31, 2011

edit: you can either automatically download those by using the BDP7300 firmware download via the network, or (probably) also by puting these files on a USB memory, in the "UPG" folder.