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  1. #1
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    Philips Fidelio HTL9100 - Soundbar with wireless subwoofer,but no sound output

    Hi All

    Yesterday I bought the Philips Fidelio HTL9100 - Soundbar with the wireless subwoofer-surround system.
    I have plugged the Fidelio to the hdmi port of my samsung LE46C650 , but the Fidelio does not reproduce any sound.
    The hdmi-in cable from my samsung has been put into the Arc / Hdmi 1 / hdmi 2 port of the Fidelio but am getting no sound output from either of these 3 ports on the Fidelio . I can see that there's a connection to the TV becasue when I move the volume up and down on the Fidelio(via it's remote control) I can see the volume graph bar on my Tv too.

    why is there no sound coming out ? is the samsung LE46C650 not compatible ? is it hdmi 1.3 /1.4 compatibility issue. ?
    If i go for a optical cable option , is there a quality difference with sounds when compared to a hdmi connection ? which cables do I need and whats the way ahread...
    Please some assistance and advice needed here. : )

    Thanks
    Shovon
    Last edited by shovon; 12-11-2013 at 09:08 PM.

  2. #2
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    Dear Shovon,

    Please try the following troubleshooting steps.

    Check the subwoofer light indicator. If the indicator blinks white slowly, the connection between the subwoofer to the SoundBar is lost. Follow the steps below to pair the wireless subwoofer with the Soundbar:

    1. Turn on the Soundbar.
    2. Press CONNECT button (on the back of the subwoofer) to enter pairing mode. The indicator on the subwoofer blinks white quickly.
    3. On the remote control, press AUX button, and then press TREBLE - button, BASS + button and + (Volume) button within three seconds.

    If pairing is successful, the indicator on the subwoofer lights up white continuously.

    If pairing fails, the indicator on the subwoofer blinks white slowly. Repeat the steps above.

    Kind regards,
    Philips Moderation Team

  3. #3
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    Thanks Rafal

    My subwoofer is paired and the white light glows continuosly. ( see picture : woofer.jpgClick image for larger version. 

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    and the main bar looks like this (lights) [image main: Click image for larger version. 

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ID:	2296.

    I have the mainbar switched to HDMI 1 via the remote and the light glows on the right segment and as mentioned before I see the vol. graph on my TV too.

    but still no sound production. I am connected with my samsung LE46C650 (HDMI-in port) to the soundbar (HDMI-1 port).

    I contacted Philips support and they tell me that samsung needs to have ARC compliance. I contacted samsung and there is 'no' ARC on this LE46C650 (TV). samsung advises me to buy an optical cable and connect with the soundbar.

    Then this gives up some issues:

    1) are they really right here firstly ?

    2) why cant the HDMI 1 on soundbar communicate with HDMI-in of samsung. ?

    3) how much sound deterioration will i face if i use an optical cable. I understand from philips-support that quality of sound via HDMI is supreme and via optical cable ..hmmm..something less

    4) so how can TV's without ARC capability but with plethora of HDMI ports( my samsung has around 6 ) can ever play the soundbar (digital music) or do I need to return this product because of incompatibility reasons. I have no intention listening to sound via tulip cables(analog sound). This would not be the reason I paid 750 euros for.

    Some answer and insight will certainly help.

    Thanks
    Shovon
    Last edited by shovon; 12-12-2013 at 08:41 PM.

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    Dear Shovon,

    The lack of Arc in your TV is a big disadvantage. The only other option I see in this situation is a connection through optical cable.

    Please refer to page 10 and 11 in the user manual for the full list of available connections.

    http://download.p4c.philips.com/file...12_dfu_aen.pdf

    Kind regards,
    Philips Moderation Team

  5. #5
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    I do have a few queries unanswered:

    -why cant the HDMI 1 on soundbar communicate with HDMI-in of samsung. ?

    - how much sound deterioration will i face if i use an optical cable. I understand from philips-support that quality of sound via HDMI is supreme and via optical cable ..hmmm..something less

    can anyone please let me know of these .

    Thanks

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