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  1. #1
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    firmware v.5.80s problems with tunein & online services

    Hi all

    after updating firmware I can no longer access tunein from airstudio + or any online services(napster,deezer or spotify )

    on aw9000,5000 and 3000 get empty folder or cannot connect to online service or folder is empty

    preset buttons work fine

    aw1000 still works fine

    I have an aw5000 not yet updated still works fine

    please advise asap i have tested in air studio and ios version same problems

    JH
    Last edited by jphenrick; 12-26-2013 at 08:48 PM.

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    Dear jphenrick,

    Here are some troubleshooting steps you may try:

    1. Identify the color of LED on AWxxxx (Ensure it is in white color)

    White color – The device is setup successfully, so please go to step 2

    Amber color or blinking Amber - Power off AWxxxx, then setup again. If AWxxxx can’t setup successfully, please connect it to Ethernet cable (with internet connection), then wait up to 60mins, it will enter recovery mode to reboot the device. The setup again, the device can give white color if it is setup successfully.

    Red color – The device is mal-function, please connect it to Ethernet cable (with internet connection), then wait up to 60mins, it will enter recovery mode to reboot the device. The setup again, the device can give white color if it is setup successfully.

    2. Start AirStudio/AirStudio+ App, check if the AWxxxx can be found. If not, please go to service (AirStudio) or TuneIn (AirStudio+) to check if the AWxxxx can be connected.

    3. If the AWxxxx is still not found, terminate the App, power reset the Awxxxx, switch on/off the WiFi on smartphone, then Start the App again.

    4. If the AWxxxx is still not found, reset the router and don’t use 802.11n, then try step 3 again.

    5. If the AWxxxx is still not found, try with another smartphone.

    I hope this helps.

    Kind regards,
    Philips Moderation Team

  3. #3
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    many thanks

    problem resolved with router reboot - I had a conflicting ip address on my home network

    JH

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