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  1. #1
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    GoGear Mix SA5MXX

    Philips GoGear Mix 4GB SA5MXX. Firmware version 1.09.

    Every time I run this device it starts playing audio on volume level being fixed at 8.

    Every time I want to increase the volume above 8 I have to confirm it and unlock the volume and then set it to the level I need.

    After turning the device off and turning it on again, volume level is locked on 8 again.

    I have to unlock the volume level every time I start the device.

    I understand that the volume lock was implemented in order to comply with a regulation in the European Union for protecting hearing safety, but users should be given an opportunity to unlock the volume permanently after being warned through device settings.

    Personally I use this device to play low gain lecture recordings that naturally requires high volume to be heard. I listen to these records using audio speakers not earphones, therefore I'm not risking in damaging my hearing.

    Users are complaining about this volume lock in other threads too:

    http://www.supportforum.philips.com/...Go-Gear-SA5MXX

    http://www.supportforum.philips.com/...oGear-Mix-SA5M

    Dear Philips, users should be given an opportunity to do what they want and need after being warned.

    Please, implement a feature to permanently disable volume lock on device settings by making a firmware update for GoGear Mix SA5MXX.

    Please add this feature by making a firmware update.

    Please.

  2. #2
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    Dear Hugh Tash,

    Thank you for the post.

    Unfortunately, as mentioned before, the volume of the player is capped to comply with a regulation in the European Union for protecting hearing safety (EN 60950-1). From that reason, we are not able to change it.

    When:

    the volume reaches a high level; or
    You have been listening at a high volume level for 20 hours;
    A pop-up screen stating ‘Do you want to keep on current high volume level?’ will be displayed. To unlock this volume limit, select [Yes].

    The next time you start your Mix 5, unfortunately yes, you have to manually go over that volume limit again.

    Thanks for understanding.

    Kind regards,
    Philips Moderation Team

  3. #3
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    I'm glad that EU cares about their citizens and do its best to protect their hearing health.

    Looking into future, will all newer portable audio devices have this 'high volume' notification / confirmation feature?

    What about other sound devices, such as CD/DVD/Bluray/Internet players, home theaters, soundbars?

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