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  1. #1
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    AJB7038D/10 *iPod not charging

    Hi,

    I'm hoping that this is a simple fix!

    As the title says, iPod touch 4th gen on ios7 isn't charging. I've also tested another iPod and iPhone 4 and they're also not charging when docked. All other functions are fine though. I can't see a software update for this item, please help.

    Thanks

    Mcflozza

  2. #2
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    Philips - Rafal's Avatar
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    Dear Mcflozza,

    How old is the device? There might be a technical fault in the device.

    Try unplugging the power cord and connect again. Also reboot your iPod and iPhone and try again.

    Kind regards,
    Philips Moderation Team

  3. #3
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    Hi,

    Thanks for your response. The item is new out of the box. I've tried the restarting, but no luck I'm afraid.

    Regards

    Mcflozza

  4. #4
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    Dear Mcflozza,

    As the device is new and under warranty, I would suggest you contact the shop where the device was purchased and ask for a replacement.

    Kind regards,
    Philips Moderation Team

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