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  1. #1
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    gogear mix SA5MXX series

    I have a gogear mix 4gb, unfortunately the volume level is stuck at 8 and when following the advice on how to change this it still sticks at level 8, how do I unlock the volume level as level 8 very low!
    thanks

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    Dear jacqui,

    The volume of the player is capped to comply with a regulation in the European Union for protecting hearing safety (EN 60950-1).

    When the volume reaches a high level or you have been listening at a high volume level for 20 hours, a pop-up screen stating: "Do you want to keep on current high volume level?" will be displayed. To unlock this volume limit, select "Yes" when you see the pop up screen.

    Kind regards,
    Philips Moderation Team

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    Hello participants of the thread and forum members in general!

    Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

    Kind regards
    Philips – Katerina

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