App YouTube dont work

[mgrover68]

hi, friends, I'm Emanuele from Italy, in my 37PFL8505M/08 (firmware version is the last 000.140.047.000) YouTube not work after the icon changed from Black/white to colour icon..................why?

[Toengel]

Hi,

what's happening exactly, if you preson the YT icon?

Try to delete NetTV memory in network settings...

Toengel@Alex

[mgrover68]

when I press on the YT icon simply nothing doesn't happen..........

I have tried to delete the NetTV memory but I lose to the right aloft the function Pip, YT it automatically takes back to work with icon B/W but after some days Smart TV returns to the right aloft to the actual formulation with the window working Pip and the icon YT became coloured and not working

[mgrover68]

someday, random, I have this screen with B/W icon Youtube working....... but without PIP tv screen

https://skydrive.live.com/?cid=cbe15...KJ4D2nd7tZZ38U

most of the days I have a Smart Tv screen with not working Coloured YT icon but with Tv working PIP :

https://skydrive.live.com/?cid=cbe15...LosDEXje44F-wk

[Nikos Moralis]

Hi...I bought the 40PFL3208H/12 Smart tv one month ago....Well done,the you tube was working, but now when i press on it, it doesn't works.....What happened??

[Toengel]

Hi,

- delete internet memory
- pull power cord for 2-3 minutes
- Do other network application work?

Toengel@Alex

[Nikos Moralis]

Good morning..I did all of them...but still doesn' work.....Also,i press the meteonews app,it starts, but the small screen in front with the map of europe it doent' play.....

[Philips - Thomas]

Hey,

does any other "Video" Play?
before you can see the Weather, normally there is a commercial before. Do you see that?

Regards
Thomas

[Nikos Moralis]

Hi, yes i see that commercial.....then the app starts and the small screen it doesn't play as was playing before some days....The youtube it doesn't play.....i deleted the internet memory,i pulled over the cord,also i restared the modem....but not solved the problem.....

[Philips - Thomas]

Hi Nikos,

in that case, please tell me which FW Version you do have installed exactly.

Thanks
Thomas

[Nikos Moralis]

Hi Thomas,ok..i have installed the latest fw 002.030.000.001, 2013-10-02......

[Philips - Thomas]

Okay,

thank you. Can you please share a Picture with us how your screen looks like when the issue as described appears.

Thomas

[Nikos Moralis]

Yes,i sent you some photos....

[Nikos Moralhs]

Good morning....I sent you photos from my tv with the problem of not displaying the apps....Do you have any news??

[Philips - Thomas]

Him

we are currently checking the reasons behind your findings.
It will take some time and i will get back to you as soon as i have news for you.

regards
Thomas