HTL3120 problem with digital optical connection

[Celtickev]

Hello to all.My first post on here.
Just bought HTL 3120 and on set up each time optical connection from cable box to soundbar works fine ,then sound stops after a few minutes.Tried changing the cable and also connecting to tv with the same result.Checked manual and no help in the troubleshooting section.Is there any simple solution I'm missing or should I just return it?

[Philips - Sarka]

Dear Celtickev,

Thank you for the post. Can you please explain which devices are you trying to connect? There is a good quick start guide on the following link: http://download.p4c.philips.com/file...12_qsg_eng.pdf where you can find all the connection options.

Kind regards,
Sarka
Philips Moderation Team

[Celtickev]

Hi
Thanks for the reply.I have connected a tivo box to the soundbar by digital optical cable.The soundbar cut out after a few minutes.I then tried connecting the soundbar to the Toshiba Regza tv using optical cable ,with the same result.Tried changing using a different optical cable with the same problem occurring.

[Philips - Sarka]

Hello Celtickev,

Can you check if the cable is all right? Does your TV has HDMI Arc or coaxial output?

Kind regards,
Sarka

[Celtickev]

Hi,
As I said I have changed the initial cable to one from a working system with the same fault occurring.
This TV has coaxial output .

[Philips - Rafal]

Dear Users,

There is no active discussion in the past 14 days in this topic. For that reason, the topic has been closed now.

In case you want to continue the discussion, you can start a new topic or send me a PM to re-open the topic.

Kind regards,
Philips Moderation Team