HTL9100 does not always recognise TV

[MattFriend]

I've had an HTL9100 for a few weeks, some times it works correctly, and engages automatically when the TV is switched on, but not always.

Some times it doesn't connect to the TV, or turn on, and does not recognise the remote. When I unplug the power cord, and turn it back on, it resolves the issue.

Any advice or idea why this is happening is gratefully received.

It,s connected via HDMI Arc

[Philips - Rafal]

Dear MattFriend,

Is HDMI-CEC turned on in your TV?

Regards,
Philips Moderation Team

[MattFriend]

Dear MattFriend,

Is HDMI-CEC turned on in your TV?

Regards,
Philips Moderation Team

Hi,thanks for replying.

Yes,it is, the sound bar always turns off when the tv is shutdown, just does not always start.

I have a samsung, so the menu showed up HDMI-cec as anynet+

[k1200rs]

Hmmm, I am considering the purchase of the HTL9100 sound bar, but I have a Samsung UE46ES8000S. Given the above, I am not sure anymore.

Mattfriend, how is the sound quality of the HTL9100?
Have you also tried streaming from a smartphone / Bluetooth to your sound bar?

Thanks

[Philips - Rafal]

Dear MattFriend,

Does your TV and soundbar have the latest firmware?

Kind regards,
Philips Moderation Team

[MattFriend]

Dear MattFriend,

Does your TV and soundbar have the latest firmware?

Kind regards,
Philips Moderation Team

Hi Rafal,

Yes, firmware to the latest, both items purchased in the last 6 weeks

[Philips - Rafal]

Dear MattFriend,

Can you please disable HDMI-CEC and let us know if the issue still occurs.

Kind regards,
Philips Moderation Team

[MattFriend]

Dear MattFriend,

Can you please disable HDMI-CEC and let us know if the issue still occurs.

Kind regards,
Philips Moderation Team

Hi,

I disabled HDMI-cec, which obviously resulted in the sound bar to playing the TV. The next day I enables it again, effectively resetting the systems.

Unfortunately, the same problem is happening at times.

Matt

[Philips - Rafal]

Dear Matt,

Please contact your dealer informing him of the issue. Since your unit is still under warranty you will be able to claim a repair of replacement.

I am sorry we couldn't resolve the issue here.

Kind regards,
Philips Moderation Team

[MattFriend]

Thanks for considering my issue.

I have replaced the unit and it's now working just as it should

[MattFriend]

Hmmm, I am considering the purchase of the HTL9100 sound bar, but I have a Samsung UE46ES8000S. Given the above, I am not sure anymore.

Mattfriend, how is the sound quality of the HTL9100?
Have you also tried streaming from a smartphone / Bluetooth to your sound bar?

Thanks

I have replaced the sound bar and it's now working fine.

I think it is an excellent system. If, like me, your intention is to use it for watching films, and also as a sound system for Bluetooth operating hardware, it is exactly what I was looking for. music and cinema sound fantastic and the system is incredibly easy to use.

It cost a little more than other sound bars, maybe another 30%, so I'm not sure it's the best for a casual user, but a single unit in the room for all entertainment, it's as good as I hoped it would be.

[Philips - Rafal]

Dear Users,

There is no active discussion in the past 14 days in this topic. For that reason, the topic has been closed now.

In case you want to continue the discussion, you can start a new topic or send me a PM to re-open the topic.

Kind regards,
Philips Moderation Team