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  1. #1
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    SHB7000 Windows 7 Bluetooth Driver Problem

    Hi,

    I'm trying to connect the SHB7000 headphones to a Dell Windows 7 computer. I get a driver problem as on attached screenshots. My system and Dell drivers are up to date. The headphones work on same machine but when Windows 8 is used.

    Click image for larger version. 

Name:	2014-01-08 02_03_31-Device Manager.png 
Views:	53 
Size:	4.4 KB 
ID:	2325Click image for larger version. 

Name:	2014-01-08 02_04_03-Driver Software Installation.png 
Views:	122 
Size:	38.1 KB 
ID:	2326

    What should I do to make the drivers work?

    Thanks
    Michal

  2. #2
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    Philips - Sarka's Avatar
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    Dear ybacay,

    Thank you for the post. Can you please try to connect another Bluetooth device to your PC when Win 8 is on to check if it works?

    Thank you.

    Kind regards,
    Sarka

  3. #3
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    Hi,

    Win8 works for headphones as well, it's win7 that fails. I do not have another bluetooth device at hand unfortunately

    Michal

  4. #4
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    Dear ybacay,

    would that be possible to test the Bluetooth with your phone? There are some known issues with Bluetooth and Win8 which should be resolved by the software update.
    I would suggest you to contact Windows Technical support to discuss this topic.

    Kind regards,
    Philips Moderation Team

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