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  1. #1
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    SHB7000 Windows 7 Bluetooth Driver Problem

    Hi,

    I'm trying to connect the SHB7000 headphones to a Dell Windows 7 computer. I get a driver problem as on attached screenshots. My system and Dell drivers are up to date. The headphones work on same machine but when Windows 8 is used.

    Click image for larger version. 

Name:	2014-01-08 02_03_31-Device Manager.png 
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ID:	2325Click image for larger version. 

Name:	2014-01-08 02_04_03-Driver Software Installation.png 
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ID:	2326

    What should I do to make the drivers work?

    Thanks
    Michal

  2. #2
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    Dear ybacay,

    Thank you for the post. Can you please try to connect another Bluetooth device to your PC when Win 8 is on to check if it works?

    Thank you.

    Kind regards,
    Sarka

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    Hi,

    Win8 works for headphones as well, it's win7 that fails. I do not have another bluetooth device at hand unfortunately

    Michal

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    Dear ybacay,

    would that be possible to test the Bluetooth with your phone? There are some known issues with Bluetooth and Win8 which should be resolved by the software update.
    I would suggest you to contact Windows Technical support to discuss this topic.

    Kind regards,
    Philips Moderation Team

  5. #5
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    Try this, worked for me: Turn on driver download from Windows Update in Win7.

    But the audio isn't the best. Some "knits" and speedchanges (due to A2DP, not really Philips headset's fault I think).

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    How I put on "driver download" ? I have same problem with my win7.

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    Same problem here. I add it but it is unknown in Device Manager and stays "Disconnected" in playback devices.

    I need solutions please.

  8. #8
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    same problem.. tried everything I could.. nothing works...

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    same problems with this headset and Philps have no answer on this issue they just forward this on hardware supplier or MS.

  10. #10
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    Hello,

    I have noticed that there is a lot of user who are having problems with PHILIPS SHB7000 connect to PC. And whats funny that support is redirecting everybody to Microsoft, but Microsoft didn't create this headset so they shouldn't have any drivers for it. Yes it can be a problem in a devices like PC or mobile phone then we can try to contact the manufacture of that device but not the Microsoft!
    So your redirecting everybody to save time (why?). And then Microsoft redirects back to you (wtf?).
    I don't really need to connect my headset to PC, because I have bought it to use with my phone and probably next time when Ill be looking for a new headset I will surely skip the Philips (and I will tell the same to my friends), because either your support don't give a ****, either all the Philips company...

    P. S. The good part is that some one connected this headset to Windows 8, and still nobody care or try to extract that drivers from Windows 8 and try it on Windows 7...

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    @Wekiz
    @ohlssrog
    PHILIPS support will and should redirect you to MS support or bluetooth. Why? Because the headset doesn't need (or have) specific drivers. They have A2DP support, need that on computer side, and that's all, actually.

    Thing is, some cheap/crappy usb dongles are poorly supported (or not at all). You need drivers for them (not the headphones) and even if you find some, you can gest stuck with bluetooth headset not working. Then you can try luck with apps like Bluesoleil. Worked for me. Yeah, it's pain in the ***, lost 3hrs yesterday fighting it, but finally got it. Anyway, it's not PHILIPS fault.

    Oh, and on Ubuntu 14.04 they work like a charm, out of the box, even on my s****y bt. It's all about bluetooth drivers.

  12. The Following User Says Thank You to genobis For This Useful Post:

    Philips - Rafal (08-29-2014)

  13. #12
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    Hi Sarka,
    This seems to be a prolific problem with this set of headphones. I too cannot connect them to a win 7 64 bit Pro system which connects well with all other bluetooth devices I have used (Nokia BT headset, Apple Iphone, Bluetooth keyboard)
    While there's a definite drift here toward pointing the bone at MS I notice that the device loads drivers when pairing with windows 7. It's this device that is universally not connecting with win 7 so the inference is that there's something not right with the way this device works with windows, so, please can Philips do something for your customers and help make them work? PS they connect easily and work well with the iPhone 5

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    My new SHB7000 bluetooth headphones are not working on my new HP Chromebook 14-q. They work fine on an Acer tablet, on an ipod touch and on a samsung phone. On the Chromebook, they pair ok, but as soon as a music track starts it gets to 2 seconds and then the track stops, i.e., the headphones are somehow stopping the music on the Chromebook. At no point is there any music through the headphones. When I then turn off the headphones, the music restarts, playing through the Chromebook's internal speakers. It's driving me nuts, as it was specifically for the Chromebook that I wanted the headphones. Can anybody help?

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    Dear Philips - Sarka,
    Could you please provide customers with a clear step-by-step instruction how to connect Philips SHB700 to the Windows 7 (64 bit) PC?
    Could you produce appropriate Bluetooth drivers and give us a link to it?
    Thanks a lot in advance!

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    Hi,
    First I apologize for my bad english it´s not my native language.
    I had the same trouble with de SHB700o headphones.
    When connect it, in the control panel i double click in the SHB7000 icon, this with the headphones turn off
    Click image for larger version. 

Name:	PH1.PNG 
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    After
    Activate the number 1, turn on the headphones and push the connect button.
    Click image for larger version. 

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    Whit that i can use correctly the headphones.

    But now my WLAN is so slow, i cant watch youtube videos or see a twitch stream while the headphones is synchronized with my computer.

    I change the channel id for the wireless but no improvement

    I hope my answer help you and help me in the issue of Wlan

    PD. the device is like unknow yet, i have a alienware MX15 with Windows 7 home premium
    Click image for larger version. 

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