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  1. #1
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    ! Active ARC

    Dear colleagues, I just bought LCD Philips 40pfl3208 and I connected it with AV receiver Pioneer by HDMI. Sound is great, all is fine. My problem is that by using ARC message "! Active ARC" desplays each 30 sec. I tried to find solution to cut or ignore this message, no way. I need your assistance with this issue.
    Thank you in advance

  2. #2
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    Dear support team/forum colleagues, it would be great if somebody can respond on my question. Still the same message displays each 20 sec if I connect TV with AV receiver. Any idea what to do? Thank you in advance.

  3. #3
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    !Active ARC

    Dear forum colleagues, now I have question for you, am I doing something wrong, app 10 days ago I have asked question about my problem and still today no responses. Please can somebody help me what I should do to receive response from Philips support team? I appreciate any response/support.

    Best regards and thank you in advance.

  4. #4
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    Strange, no responses. It seems to me that I have 1 way conversation with Philips Support Forum. Ok, I can continue and should expect that somebody will respond.

  5. #5
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    42PFL5028H ARC active question

    I just connected my 42PFL5028 tv to my pioneer vsx323 receiver with HDMI 1.4 cables. I set the settings ARC on, I get the sound through my speakers so thats good. But the problem is that there is a notification in the bottom of my screen that says "! ARC active", it appears every 5 seconds so it's pretty annoying. How do i turn this notification off?

    Thanks in advance

  6. #6
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    ARC Active message every 30sec

    i got a 32PFL5008T/12 and a pioneer VSX-323-K the arc connection works fine but the problem is i keep getting the message on the screen that the arc is active every 30 second...

    i can see other post in here with the same problem and there is not even a post from anyone... do you guys even care about this problem. ?

    http://www.supportforum.philips.com/...8-!-Active-ARC

    same problem you guys dont even answer him ?

  7. #7
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    Hi all,

    I have now collected all 3 of your threads as the issue is the same.

    Since 2 of your posted in the SmartTV section I have moved your threads to the TV: Connectivity section.

    The ARC Active message is displayed when there is an EasyLink (HDMI CEC) compatibility issue with the connected device.

    Please turn off EasyLink in both the TV and (if relevant) the connected device and this should resolve the issue.

    Best regards,
    Ina
    Forum Mod

  8. #8
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    Quote Originally Posted by Philips - Ina View Post
    Hi all,

    I have now collected all 3 of your threads as the issue is the same.

    Since 2 of your posted in the SmartTV section I have moved your threads to the TV: Connectivity section.

    The ARC Active message is displayed when there is an EasyLink (HDMI CEC) compatibility issue with the connected device.

    Please turn off EasyLink in both the TV and (if relevant) the connected device and this should resolve the issue.

    Best regards,
    Ina

    this solution is useless if i disable easylink then the ARC function is gone and the only way to make it work is through phono cables or optisk.... how can you miss such an important function i dont care about all that smart tv things the sound is way more important.

  9. #9
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    Quote Originally Posted by wiruzdk View Post
    this solution is useless if i disable easylink then the ARC function is gone and the only way to make it work is through phono cables or optisk.... how can you miss such an important function i dont care about all that smart tv things the sound is way more important.

    Hi wiruzdk,

    Disabling EasyLink (HDMI-CEC) does not also disable HDMI ARC.

    To ensure HDMI ARC is enabled:

    HOME > [Setup] > [TV settings] > [Sound] > [Advanced] > [HDMI 1 - ARC] > On


    Best regards,
    Ina
    Forum Mod

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