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  1. #1
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    Philips TV and Apple TV

    Hi,

    I have a Philips TV from 2009 (42pfl7403) and tried to connect to Apple TV 3rd generation and I get black screen and "Undefined Video Format".

    I read on a thread that updating software on the TV would solve the problem, but when I try to download the update I get
    "Error message: xml exception. Your reference: Request ID (p4c-prod-app02_111213420)" from philips service which is supposed to add the software update on my usb.

    Someone have ideas, or is it a new TV... ?

    Thanks

  2. #2
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    Hi,

    go to www.philips.com/support and download the latest update.

    Toengel@Alex

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