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  1. #31
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    No answer from Philips and no date for the new FW release. Do you take your customers seriously at all?

  2. #32
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    Angry Netflix trouble

    I bought around two years ago an expensive "Smart TV" 58PFL9956 TV in hope to have Netflix in it some day - Philips didn't want to implement Netflix to that years modes. So I bought a BDP9700 with Netflix app in it. 95% of the times the app is unable to connect to Netflix. All the other devices, laptops etc. work fine with Netflix AND all the other video apps in the BDP9700 work fine.

    How come it is so difficult to make this important app to work. It was the second main reason to buy 9700 among great BluRay image.

    Yes - I've opened almost all security functions in my D-Link DSR-1000N firewall so that's no issue as I know this firewall inside out. I've even connected BDP9700 straight to my VDSL-modem which is in bridge mode ie. invisible. No help.

    Any thoughts or comments? Has any other user had this problem at 9000 series ?

    EDIT: Did some tests. If I deactivate BDP9700 Netflix ESN in Netflix portal and try to register device manually I get info that the ESN code is not valid!!!??? I cheked ESN twice - same behaviour. If I register device by its Netflix app it works and opens Netflix...once. If I then switch device to standby and back on I get "Can't connect to Netflix". Is this a Netfix service problem - have they lost the database of some ESN:s? Aaaaarrrgghhh

    EDIT2: One thing I'm wondering. When I start Netflix app the background of starting app is sometimes the device homescreen graphics and sometimes just black at 50% variation....why?
    Last edited by hardsoft; 05-07-2014 at 09:07 PM.

  3. #33
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    ^ Borrowed Apple TV from work. It connected to Netflix 100 % reliable every time I used it during one weekend. At the same time BDP9700 Netflix app couldn't connect in 95% of the testing cases. Both were connected via CAT to my firewall/router. Any conclusions?

  4. #34
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    The lack of response offends me. It is impolite to treat your customers this way don’t you think Philips?
    When streaming movies through my NAS, I have to pause the movie every 5 minutes to get it to resync.
    The player will retire before the bugs are ironed out?

  5. #35
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    Philips - Rafal's Avatar
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    Dear Consumers,

    We very much appreciate your feedback and apologise for the delay in creating the new firmware.

    At this point we would like to make clear that we have taken everyone’s feedback on board with our technical team.

    We can confirm that the next firmware release will be dealing with a number of the issues that you have fed back to us.

    However, at present, the firmware is still going through testing.

    When we have further information we will release a list of the solutions the latest firmware provides as well as more info on the firmware availability to our users.

    Depending on the complexity of the issues captured it can take a longer period of time to investigate.

    With this in mind we would like to ask you for your patience as we look to create a satisfactory solution for our loyal customers.

    With Kind Regards,
    The Philips Forum Moderation Team
    Last edited by Philips - Rafal; 05-21-2014 at 08:52 AM.

  6. #36
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    Hello, I'm new here. Bought the BDP9700 4 weeks ago and updated to the latest firmware. All is fine except the totally unpredictable PINK or GREEN screen at the startup of the BDP9700. Once it was even a vertically striped PINK/WHITE kind of wallpaper. It happens once in about 5 times of startup. The only way to stop this is to unplug the power cord for a few minutes. Hope Philips will solve this bug with the next update.

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    Hi,

    update again via USB stick, but change the folder from UPG to UPG_ALL. When the update was successful, shut down, pull power cord for 2-3 minutes.

    Toengel@Alex

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    Thanks Toengel, I followed your instructions. The bdp9700 is much more responsive now, great! Time will tell wether the the sudden screen changes are history now.

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    Hello
    i'm bought my bdp9700 haven 1 year...used v4.21 firmware
    facing several firmware bug ....

    1. In smart Tv > youtube app > 'search' or 'sign in & setting' face to white screen and hang issues recently....(this function no problem n work fine before this year march)

    2. Open the player then tv display white screen,pink screen,green screen, color line screen, black screen(display no connection) and flashing screen sometime

    3. Open smart tv app like youtube or others player hang....need press home button then enter the app again

    4. Player not really support mkv file....some mkvfile video cant fast foward or backward, Example: the movie time 1:30hour....but player only display 2min

    5. Player cant read subtitle file like .srt sometime

    6. Player Connect with External HDD 2tb, player hang sometime....all button cant work,need power off player or reset button again

    7. Player connect with External HDD 2tb file like picture file Jpeg or any video file Unable to read sometime
    ( i confirm the player support the file, but dont know why , player no display the file sometimes)

    8. Player reading external hdd file like picture or video slowly.....example reading MP4 video, i will heard the sound first, the video display delay 2-3 sec

    i really hope philips solve above problem and release the next firmware as fast as possible
    Thanks

  10. #40
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    Hi,

    Quote Originally Posted by wll1234 View Post
    2. Open the player then tv display white screen,pink screen,green screen, color line screen, black screen(display no connection) and flashing screen sometime
    install the latest firmware again, but rename the folder UPG to UPG_ALL. When the BDP is running again, shut down, pull power cord for 2-3 minutes (also factory reset before).

    Toengel@Alex

  11. #41
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    Hi Toengel,

    Responsiveness still good, but today (4 days after your upgrade suggestion) the screen was pink again after starting my bdp9700. Looks like there's definitely something wrong. A software upgrade would be very much appreciated! Regards, Mikkel

  12. #42
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    Hi,

    what do you have connected via HDMI? Which device?

    Toengel@Alex

  13. #43
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    Hi Toengel,

    It's a AL2225CI Akai led TV
    Last edited by Mikkel; 06-02-2014 at 07:23 PM.

  14. #44
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    Hi Toengel,
    Today a new variation: the screen became black. Pulled out the AC plug and restarted. Screen green. Procedure again: screen o.k. Any ideas?

  15. #45
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    Hi,

    firmwrae 4.22 is available: http://www.supportforum.philips.com/...-been-released

    First post in this thread has been updated.

    One bug: I cannot start any movie in Vod Maxdome - can anyone confirm?

    Toengel@Alex

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