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  1. #1
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    HTB3510 suddenly no sound

    The home theater system runs perfectly for almost 6 months but suddenly there is no sound comes out from the speakers. Already run test tone but hear nothing. Surprisingly with full volume, the sound is there but it is so soft like volume is set to <1. Nothing change to the visuals and I can play from CD, USB, SmartTV only with no sound from the speakers. There is sound from TV when I change output to TV speaker. FYI the HT is connected to a Samsung TV via HDMI and audio out via toslink. Others connected to the TV via HDMI is 2 cable tv and a PS3. Hope admin can help me troubleshoot this problem.

    Thanks.

  2. #2
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    Dear Gbx,

    Please reset your home theater to its factory settings, and then switch it off and on again.

    Kind regards,
    Philips Moderation Team

  3. #3
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    Hi Rafal,

    Already done reset factory settings for a few times but still no sound comes out.

  4. #4
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    Hi,

    Please double-check your connection cables, ideally use a new set. Alternatively, have your unit serviced by a qualified technician.

    Kind regards,
    Philips Moderation Team

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    Thanks Rafal. Searching for the nearest service center.

  6. #6
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    Dear Users,

    There is no active discussion in the past 14 days in this topic. For that reason, the topic has been closed now.

    In case you want to continue the discussion, you can start a new topic or send me a PM to re-open the topic.

    Kind regards,
    Philips Moderation Team

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