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  1. #1
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    Thumbs up Technical feedback - FW v000.173.045.000 (173.45) - for 6/7/8/9xx8 series - 2013

    Hi all.

    The new FW is now live.
    This is a minor update that may not apply to all sets. The previous software threads will not be closed until a major update is released.

    This thread is for technical feedback only.
    No Experience thread will be posted for this FW version.
    Please keep any off topic / off template discussions to a minimum.

    Important:
    After upgrading your TV, it is necessary to perform a "cold start". This means that, after the TV is running again (after the update), shut down the TV, wait 1 minute (till all components are shut down), and unplug the TV from the mains (pull power cord) for 2 minutes before starting again.

    Changelog for this version:

    QF2EU-0.173.45.0 (Date published: 2014-01-29)
    • Improvement on picture level for the 60PFL8708S (Elevation set).



    Please use the following template in this thread:

    ============================
    TV Model: xxPFLxxxx (please fill in)
    Previous Firmware: xx.xx (please fill in)

    Positive:
    +
    +
    +

    Negative:
    -
    -
    -
    ============================
    Forum Mod

  2. #2
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    Quote Originally Posted by Philips - Ina View Post
    The new FW is now live.
    This is a minor update that may not apply to all sets. The previous software threads will not be closed until a major update is released.
    Very dissapointed to see that after so many time Philips just comes with a minor
    update. After so many people are experiences problems as you can see in Topic: Experience thread - FW v000.173.044.000 (173.44) - for 6xx8 Serie 2013

    When there will be the next major update?

    My first experiences with v.173.045:

    ============================
    TV Model: 47PFL6008K12
    Previous Firmware: QF2EU-0.173.44-0

    Positive:
    + The TV Set seems to work a little faster.
    +
    +

    Negative:
    - After upgrade the TV set start changing TV channels
    automatically.
    I solved this by taking of the powercord an make a reboot.
    -
    -
    ============================
    Last edited by Jarnimo; 02-06-2014 at 01:53 PM.

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    TV Model: 46PFL8008 (please fill in)
    Previous Firmware: xx.xx (please fill in)

    Positive:
    +
    +
    +

    Negative:
    - Remote Control signal of my Musical Fidelity Amplifier m6pre -> mute / sound + / sound - now causes the TV to switch on.
    -
    -

  4. #4
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    ============================
    TV Model: 42PFL7008K12
    Previous Firmware: QF2EU-0.173.44-0

    Positive:
    + startup slightly faster???
    +
    +

    Negative:
    - Still black screen/ crashing tv issues...sometimes (random) tv screen goes black all of a sudden and after 20 seconds tv comes up again... havent seen these issues in firmware 171.056. releases after that all had the black screen crashing issue...i'm using a ci+ card for TV (ziggo)
    - Smarttv still slow...slow startup, slow menu interface...this smarttv is really a shame and philips should look more at the concurrents like samsung or panasonic....
    -
    ============================

  5. #5
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    ============================
    TV Model: 65PFL9708s
    Previous Firmware: QF2EU-0.173.44-0

    Positive:
    + nothing changed in + in my opinion
    +
    +

    Negative:
    - smart tv: vimeo app dead - App starts but its not possible to view video content.
    - no option to change the audio output from internal speakers to amplifier (optical audio output). How can I control the volume of the optical audio output ???? Do I really need to change the amplifier, as I do not have remote fot it ? I would like to use volume buttons on my nice airmouse remote for TV to control sound volume easy of optical audio output, or internal speakers or headphones when they are pluged in.
    - no option to choose transition effect when starting photo slideshow. "Zoom and pan" effect would be appreciated.
    - it's not possible to make my own order of apps. I try to order the apps with green button moving them in my order, but after 4th moving of te icon, they sort themselves in their way.
    - this video file totally crashes the system. Full reboot required
    www.michalstefaniak.com/Beautiful World - Equator 2 1080p HD.mp4
    - smart TV registration window - why this must be so long lasting and 3 step huge window? Can't the registration carried out in background? I want to use the apps immediately upon pressing smart tv button as it is in samsung tvs.

    other remarks and problems were passed to polish customer service - waiting for solving probably by change of the TV. I'm still looking for further bugs in TV worth 5K EUR.
    ============================

  6. #6
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    Angry

    Hi Ina,

    I've got a 55PFL7108 since end of November 2013 and I have to say that my customer experience is so bad that I'm wondering if I should not just ask for a refund.

    Screen quality s ok, speakers quality is great compared to other TV but the software is so poor that I consider this not being acceptable for a TV from such a brand and such a pricetag.

    this is my 3rd software versionn since I've got this TV. Here is my feedback on the latest software. Compared to the previous one (173.45 vs 173.44), the issue I have (and I share with others) are the same.

    [COLOR=#0000cd]============================
    TV Model: xxPFLxxxx (please fill in)
    Previous Firmware: xx.xx (please fill in)

    Positive:
    +
    +
    +

    Negative:
    - SPDIF out is not sync with the picture. 60ms setting is not enough to restore the sync.
    - SPDIF is ok in stereo but I get a lot of micro cuts (up to 1 sec) when using Multichannel setting. So using this TV with my Bose SR1 sound bar or my Onkyo ampli is virtually impossible.
    - remote comtroler has eratic behaviour. Yesterday evening : pression "Option" button engaged the "CH -" action...
    - Sometimes the TV does not switch on. Need to unplug then replug the power cord to restore a normal behaviour.
    - Sometime the imgae is just a big mix of colors. Still need to unplug / Replug the TV to get back to normal operations.


    I would have prefered to provide more positive feedback but... after all it is up to you to modify the situation.

    The most frustrating in all this is that when I open a ticket with you support center (ref 1189298) I receive always the same answer from your helpdesk guys : "I have no information for you, please call back later".

    How does Philips explain that (victims) customers are not better considered ?

  7. #7
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    TV Model: 60pfl8708
    Previous Firmware: QF2EU-0.173.44


    Negative:

    TV today lost its setting and TV reset to original seting. It happend also in the previous firmware.
    Its happend once in 1 month.
    I use Personal setting and suddenly TV go to Standard setting and the Personal seting is reset to factory default.

    Positive:
    No change

  8. #8
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    Quote Originally Posted by ecazin View Post
    Hi Ina,

    I've got a 55PFL7108 since end of November 2013 and I have to say that my customer experience is so bad that I'm wondering if I should not just ask for a refund.

    Screen quality s ok, speakers quality is great compared to other TV but the software is so poor that I consider this not being acceptable for a TV from such a brand and such a pricetag.

    this is my 3rd software versionn since I've got this TV. Here is my feedback on the latest software. Compared to the previous one (173.45 vs 173.44), the issue I have (and I share with others) are the same.

    [COLOR=#0000cd]============================
    TV Model: xxPFLxxxx (please fill in)
    Previous Firmware: xx.xx (please fill in)

    Positive:
    +
    +
    +

    Negative:
    - SPDIF out is not sync with the picture. 60ms setting is not enough to restore the sync.
    - SPDIF is ok in stereo but I get a lot of micro cuts (up to 1 sec) when using Multichannel setting. So using this TV with my Bose SR1 sound bar or my Onkyo ampli is virtually impossible.
    - remote comtroler has eratic behaviour. Yesterday evening : pression "Option" button engaged the "CH -" action...
    - Sometimes the TV does not switch on. Need to unplug then replug the power cord to restore a normal behaviour.
    - Sometime the imgae is just a big mix of colors. Still need to unplug / Replug the TV to get back to normal operations.


    I would have prefered to provide more positive feedback but... after all it is up to you to modify the situation.

    The most frustrating in all this is that when I open a ticket with you support center (ref 1189298) I receive always the same answer from your helpdesk guys : "I have no information for you, please call back later".

    How does Philips explain that (victims) customers are not better considered ?




    I have got the same problem with optical audio out (42 pfl 6008s) FW v000.173.045.000 (173.45) Tecnical servic change me the mainboard,less crash ,but problem with audio remains

  9. #9
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    Quote Originally Posted by ecazin View Post
    - SPDIF is ok in stereo but I get a lot of micro cuts (up to 1 sec) when using Multichannel setting. So using this TV with my Bose SR1 sound bar or my Onkyo ampli is virtually impossible.
    I can confirm this with my tv attached ti a Pioneer VSX-709RDS

    I also had the same problem with a 42pfl6007h/12

    Maybe some spdif minor clock mismatch between tv and receiver?

  10. #10
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    ============================
    TV Model: 42PFL7008K/12
    Previous Firmware: I do not know/did not really use it

    Positive:
    + I don't have experience with older software on this tv so this are just some first impressions
    + Netflix application available
    + Creating a favorite channel lst
    + Nice calm setup and smart tv menu's

    Negative:
    - Picture shifted 5 pixels to the right in game and computer mode
    - No support for keyboard on remote in Netflix
    - Spdif output to Pioneer VSX-709RDS not stable in multichannel mode (so set it to stereo)
    - Dynamic backlight dimming gives gray text on black background instead of white (disabled it)
    - HD Natural Motion causes somewhat unsharpnes in movements and shuffles parts of subtiles a littlebit (set to minimum)
    - No option to adjust top ambilight (it's a little to bright in relation to the side for my experience)
    ======================

  11. #11
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    Hi,

    game mode 5px shift is fixed in 173.46.

    Toengel@Alex

  12. #12
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    The new FW is now live

    This thread is now closed.

    Thank you all for your feedback!

    For feedback on the new FW please use the following threads:

    Experience thread:
    6xx8: http://philips.to/1eQiefw
    7xx8: http://philips.to/1gpptJK
    8xx8: http://philips.to/MHSN4Z
    9xx8: http://philips.to/1g2jtZ6

    Technical Feedback thread:
    http://philips.to/1nrLDxn
    Forum Mod

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