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  1. #1
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    Problem with netflix subtitles

    Hello,

    I purchased Phillips 42pfl5008t/12 tv three weeks ago. When I first used it, I test ran netflix and had no issues. Day after that I installed latest software upgrade available for the tv to get subtitles working for media server files, especially mkv ones. Following two weeks I had no problems.

    Ever since last weekend, around january 24.-26th, Smart Tv had a maintenance break. After it ended, I've been having majoir problems seeing subtitles while using Netflix service. Everytime I've tried to use it after maintenance, subtitles are not working properly. Sometimes I see them in full, sometimes I see text partially, for example, like 90% of the letter A is missing, only showing dots instead.

    I'm not having similar problems while using netfix via computer, so currently I'm out of ideas what could be wrong.

    I'm using this service in Finland.

    Anyone have any suggestions?
    Last edited by mikkorinne; 02-02-2014 at 02:29 AM.

  2. #2
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    I had the same problem with netflix subtitles on my 47PFL5008T. Today I updated to firmware 003.002.000.001. and this seems to have solved the problem. The netflix subtitles are now fine.

  3. #3
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    Philips - Thomas's Avatar
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    Hi,

    afaik with latest FW there was a fix introduced regarding netflix and subtitles, i recommend to everyone to install the FW 3.02

    Regards
    Thomas

  4. #4
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    Hey I have this problem.

    I will try to install new update.

    Thanks.

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