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  1. #1
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    Spotify problems

    I'm experiencing a number of issues with spotify on my aw5000.

    1) Playlists sometimes won't load at all - usually, but not always, this can be solved by putting the aw5000 into standby and switching it on again
    2) Playlists frequently take forever to load; the album or cover art seems to be the problem here
    3) Quite some tracks won't play. Error (in dutch) says "Muziek formaat niet ondersteund / niet beschikbaar in uw land. Naar volgende nummer / station de lijst gesproken."

    These issues are especially odd as I have no problem whatsoever playing spotify on other apps or devices or through the api of my marantz receiver, all on the same network as the aw5000.

    I run the latest firmware, airstudio+ and have the aw5000 connected hardwired, as the wifi reception earlier turned out to be dramatically poor.

    Apart from spotify, I am occasionally experiencing total network dropouts since the aw5000 is part of my home network. Recently, everything went down right after I turned the aw5000 on. The only way to resolve this is to restart my router. Is this normal, Philips?

    Any help would be much appreciated - earlier e-mail contact remained unanswered by philips "webcare".

  2. #2
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    #1 and #2 I recognise. I think they have been mentioned before, so hopefully it will be solved in the next firmware update. Problem #3 on the other hand I only recognise from my squeezebox. Never occured on my AWxxxx. It is well documented and maybe, for once, the developpers try not to reinvent the weel....

  3. #3
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    Thank you mmk.
    It would be nice if philips staff - are they reading this? - could confirm that these issues are caused by bugs in the AW5000 software (or hardware). Will they indeed be addressed in future updates?

  4. #4
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    Dear richardsandee,

    Can you please give us steps to reproduce the Spotify issues you are experiencing?

    For example which artist -> which album -> Song’s name etc.

    Kind regards,
    Philips Moderation Team

  5. #5
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    @philips_raf: be careful. Spotify uses region specific copies/versions of songs. Good software should be able to distinguish and show or select the right version. On a squeezebox you actually get to see all available versions so you have to guess which one is right. I don't think that is the problem here. My point is that it might be difficult to reproduce, unless you play with the region settings.

  6. #6
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    @Rafal First of all, issues 1 and 2 are not bound to specific artists, songs or playlists. When they occur, it's impossible to load ANY playlist.
    As for the 3rd issue: this has happened tens of times, e.g. with Nuthin' But A "G" Thang by Dr. Dre, The Chronic.
    Right now this tracks plays fine, but it didn't before. Actually, I've skipped through some playlists tonight and everything is playing fine at the moment.

    If you need me to, I will keep notes of exactly which tracks are failing to play in the future. Let me know.

  7. #7
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    Hello,

    Can you please advise if you are accessing playlists?

    We can only support up to 70 playlists & a total of 5000 tracks in all playlists counted together.

    Kind regards,
    Philips Moderation Team

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    I also find the loading of playlists very slow. I am also using hardwire connection and have the latest firmware. Number of playlists that I have is 23 with a total of 3780 songs. Sometimes I also use the search function.

    In addition I also experience a problem when Spotify is accidentally being used on another device. The music stops and I get a message that the account is being used elsewhere. This is all fine. However if I then start spotify again my AW2000 will hang after a few minutes, The only way to recover is by unplugging the power of the AW2000.

    I hope to get a solution to these problems. For the rest I am happy with my AW2000 as the sound quality is awesome.

  9. #9
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    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

    Thanks for your understanding in advance!

    Kind regards,
    Philips Moderation Team

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