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  1. #1
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    Exclamation HTB3510 cannot update the firmware

    I bought my HTB3510 a month ago. The firmware version is v1.23 (China).
    I have had tried to update it through both USB and Internet , but all failed.
    For Internet , the theater can find the new version software and process to download the software. While the process bar comes to full, however, the theater's screen keeps no changes. It won't mention the download is over, or anything else. All I can do is that press the CANCEL bottom , and the theater tell me "stop download, the machine will restart in 5 seconds" (Chinese).
    For USB, I unzip the bin file with folds UPG or UPG_ALL at the root directory of the USB disk, but the theater always show "searching software". No more can been done except power off the machine.
    What can I do?


    ps. I do these in Chinese UI, I translate the prompts from Chinese to English.

  2. #2
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    Hello,

    Please refer your device to a service centre for the firmware upgrade.

    Kind regards,
    Philips Moderation Team

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    Quote Originally Posted by Philips - Rafal View Post
    Hello,

    Please refer your device to a service centre for the firmware upgrade.

    Kind regards,
    Philips Moderation Team
    the service centre on my local seems to know nothing about that. no reply at all.

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    Hello,

    Which country are you based in please?

    Kind regards,
    Philips Moderation Team

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    Shanghai, China

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    Hello,

    I have sent you a pm. Please check your inbox.

    Kind regards,
    Philips Moderation Team

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    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

    Thanks for your understanding in advance!

    Kind regards,
    Philips Moderation Team

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