Results 1 to 4 of 4
  • Topic Tools
  • Display
  • Bookmark and Share
  1. #1
    New Member
    Points: 28, Level: 1
    Level completed: 56%, Points required for next Level: 22
    Overall activity: 13.0%
    Achievements:
    New Achievement!

    Join Date
    Feb 2014
    Posts
    4
    Points
    28
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Flashing ambilight with 3D content (and PS3 3D gaming?)

    I have a kind of bug/problem in my tv and not only my tv, there are many more tv's that have this problem. But it only happens when you use some hardware (some mediaplayer and PS3 in 3D gaming mode?) I have a Western Digital mediaplayer and when i play a 3D SBS movie the ambilight flashes. It's like lightning. Very irritanting. There is another post on this forum about that problem. That person has it with his PS3 when playing a game in 3D. It looks like a problem with the audio through the HDMI cable when sending 3D signal. Very strange all. In that topic the Philips support advised to contact the customer service of your country and refer "Symptom/Cure" document "SCC_92185" The TV's small signal board (SSB) must be upgraded with new "Ambilight CPLD software". So it did what they say and my tv got picked up. I had to wait for almost 2 months. Then suddenly my tv got delivered back. But the problem was not fixed. How is this possible? What can i do now? I am not happy about this. Please i want a solution for this.

  2. #2
    Moderator
    Points: 19,523, Level: 42
    Level completed: 64%, Points required for next Level: 327
    Overall activity: 99.9%
    Achievements:
    New Achievement!Overdrive10000 Experience Points1 year registered
    Philips - Ina's Avatar
    Join Date
    May 2013
    Posts
    3,177
    Points
    19,523
    Level
    42
    Thanks
    44
    Thanked 105 Times in 89 Posts
    Rep Power
    10
    Quote Originally Posted by eXtremeG View Post
    I have a kind of bug/problem in my tv and not only my tv, there are many more tv's that have this problem. But it only happens when you use some hardware (some mediaplayer and PS3 in 3D gaming mode?) I have a Western Digital mediaplayer and when i play a 3D SBS movie the ambilight flashes. It's like lightning. Very irritanting. There is another post on this forum about that problem. That person has it with his PS3 when playing a game in 3D. It looks like a problem with the audio through the HDMI cable when sending 3D signal. Very strange all. In that topic the Philips support advised to contact the customer service of your country and refer "Symptom/Cure" document "SCC_92185" The TV's small signal board (SSB) must be upgraded with new "Ambilight CPLD software". So it did what they say and my tv got picked up. I had to wait for almost 2 months. Then suddenly my tv got delivered back. But the problem was not fixed. How is this possible? What can i do now? I am not happy about this. Please i want a solution for this.

    Hi eXtremeG,

    Could you please provide your TV model number and current software version installed?

    Could you also please supply the link to the thread you are referring to? I am unable to find it from the information you provided.

    Thank you!

    Ina
    Forum Mod

  3. #3
    New Member
    Points: 28, Level: 1
    Level completed: 56%, Points required for next Level: 22
    Overall activity: 13.0%
    Achievements:
    New Achievement!

    Join Date
    Feb 2014
    Posts
    4
    Points
    28
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    The model number is 37PFL7676H /12

    The current software version is Q5551-0.14.105.0

    And this is the tread i referr to :

    http://www.supportforum.philips.com/...ming-on-my-PS3
    Last edited by eXtremeG; 02-21-2014 at 07:48 PM.

  4. #4
    Moderator
    Points: 19,523, Level: 42
    Level completed: 64%, Points required for next Level: 327
    Overall activity: 99.9%
    Achievements:
    New Achievement!Overdrive10000 Experience Points1 year registered
    Philips - Ina's Avatar
    Join Date
    May 2013
    Posts
    3,177
    Points
    19,523
    Level
    42
    Thanks
    44
    Thanked 105 Times in 89 Posts
    Rep Power
    10
    Quote Originally Posted by eXtremeG View Post
    The model number is 37PFL7676H /12

    The current software version is Q5551-0.14.105.0

    And this is the tread i referr to :

    http://www.supportforum.philips.com/...ming-on-my-PS3

    Hi eXtremeG,

    I could not tell you why the issue was not fixed, but the best you you can do is to contact the service centre who had your TV in for repair, or your local customer service team who can request service information.

    I do not have access to service records myself, so the fastest way to find out what happened is to talk to the representatives who have been dealing with your case.

    I can look into it from here, but I would require all your reference numbers and service references and it would take me longer to do as well.

    Let me know if you would like me to try and find out more or if you are going to contact the customer service team yourself

    Best regards,
    Ina
    Forum Mod

Similar Topics

  1. Replies: 0
    Last Post: 07-10-2013, 11:44 AM
  2. Replies: 105
    Last Post: 03-09-2013, 05:40 PM
  3. how to use dualview gaming?
    By Grasmaaier in forum TV: 3D
    Replies: 0
    Last Post: 02-10-2013, 01:01 PM
  4. Ambilight flashing on my new TV 46pfl8606k
    By piero.s.70 in forum TV: Other
    Replies: 4
    Last Post: 06-06-2012, 06:37 AM
  5. software problems.(flashing ambilight, dhcp errors
    By evad1st in forum TV: Software 2010 models
    Replies: 0
    Last Post: 05-27-2011, 09:41 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •