HTB9225 HDMI problems home page or black screen not solved since 11 month, 4 returns

[djudge34]

I ve just contacted Philips by Tchat.

"We don't have a solution for you, we don't found the problem"

[djudge34]

Sent to repair office (Cordon Electronics in France) > no problem seen, we send you back your product
Product received, same problem and I contact Philips by email or phone > contact repair office and send them your product.

4 times, since 18 month.......
Thank you Philips, FIFA World cup without good sound.

[Richard55]

Hoi Djudge, i'm still in business and having the same problems. No software update Yet. I must admit that the problems were over for several weeks, why I don't know. Anyhow, there back.
Everytime I use the soundhub I run a softwareupdate from the usb stick. Then it works fine till the next time. I'm sorry I bought this machine

Regard Richard Oh btw, I was RideBO but lost my password hahahaha

[djudge34]

Hello,
Can you send me what you use for the software update please, I will test it ?
Regards

[Richard55]

Hoi Djudge, here a link

http://www.philips.nl/c-p/HTB9225D_1.../ondersteuning

it is 1.06.01 If you want the zipfile, send me een emailadres, I'll send it to you

greetings en succes

[djudge34]

Dear,
No, thank you I have the same file here : http://www.p4c.philips.com/cgi-bin/d...&slg=FR&scy=FR

I think we must wait Philips solution....

Regards

[djudge34]

Hello, New upgrade yesterday: http://www.p4c.philips.com/cgi-bin/d...&slg=FR&scy=FR
I will try it.

[djudge34]

Same problem…..
It comes back to the home menu.

[Richard55]

Hey, by me it works fine now. Maybe stupid, but I turned Easylink off and the USB stick is kept in the Soundhub.

greetings

[Philips - Katerina]

Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips – Katerina